Zendesk is a service-first CRM company that builds powerful, customizable software crafted to improve customer relations. At Zendesk, we encourage growth, innovation and believe in giving back to the communities we call home.
Our Enterprise Data & Analytics (EDA) is looking for a talented and experienced Senior Software Engineer to join our growing platform & engineering team. You’ll work in a collaborative Agile environment using the latest in engineering best practices with involvement in all aspects of the software development lifecycle. You will be responsible for design, implementation, configuration and support of the software product; including specifying, provisioning and operating our cloud infrastructure. You will primarily develop on Google Cloud Platform and other technologies such as Linux, Docker, Kubernetes, BigQuery, Kafka, Airflow, and Python.
Solve complex problems and provide sustainable solutions
Help to build and operate internal analytical platform
Identify, design, and implement internal process improvements: automating manual processes, optimising data delivery, re-designing infrastructure for greater scalability, etc.
Build the infrastructure required for optimal extraction, transformation, and loading of data from a wide variety of data sources
Work in an agile development environment
Participate in an on-call rotation along with the rest of the team
Use a wide variety of technologies, learn new things, wear lots of hats (actual hats optional)
Participate in diverse projects and collaborate with engineering, product, analytics teams
Have fun and enjoy your time @ Zendesk
Collaborate with different teams to build and support new integrations to unlock our data extensibility for our internal teams
Strong programming and automation skills in Linux/Cloud environment
Ability to quickly master new technologies
Strong passion and experience in troubleshooting, debugging sophisticated systems and possess excellent problem-solving techniques
3+ years of software development or DevOps/DataOps experience
Ability to work effectively in a dynamic, occasionally interrupt-driven environment that includes geographically spread teams and customers
Experience in developing and operating high-volume, high-availability environments
Hands-on experience with Linux, GCP or AWS, Docker and Kubernetes
Good command of Python or Go.
BA/BS degree in Engineering, CS, or equivalent
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law.
