About Udemy

Udemy is the world’s largest education platform with more than 30 million monthly visitors.  Through our Consumer and Enterprise businesses, Udemy creates new possibilities for people and organizations everywhere by connecting them to the knowledge and skills they need to succeed in a changing world. 

The Udemy consumer marketplace offers thousands of up-to-date courses in dozens of languages and provides the tools learners and instructors need to achieve their goals and reach their full potential. 

For companies, Udemy Business (UB) offers an employee training and development platform with subscription access to thousands of courses, learning analytics, as well as the ability to host and distribute their own content. Our enterprise platform is among the fastest growing SaaS businesses in the world.  UB has more than 10,000 customers and serves the majority of the Fortune 100. 

We are proud to be recognized for our world class employee experience:

Business Insider SF: Best Places to Work Bay Area

Built In Colorado: Best Places to Work

Best Workplaces (Great Place to Work List): #1 in Turkey

Certified Best Place to Work:  Dublin

Fortune: Change the World Company

Udemy is headquartered in San Francisco with hubs in Ankara, Turkey; Austin, Texas; Boston, Massachusetts; Mountain View, California; Denver, Colorado; Dublin, Ireland; Melbourne, Australia; New Delhi, India; and Sao Paulo, Brazil.

Information regarding data privacy is available within the Udemy Careers Privacy Notice.

About The Role:

As a Senior Software Engineer on the Internal Tools team, you will be helping Udemy simplify and integrate its business processes using Pega. We are a global business with millions of customers, ranging from consumers to large enterprises. Our internal tools are crucial to providing high-quality service to our learners, our instructors, and our administrators. 

We want to supply our internal teams – sales, support, finance – with high-quality and responsive tools to enable them to be effective. Some of these tools cover routine operations, such as managing course refunds or onboarding a new enterprise customer; while some cover extraordinary operations, such as responding to internal and external site outages. The business process work will be done in collaboration with other engineering teams that work in domains that include payments, application security and fraud.

Key Responsibilities:

• Design, implement and maintain workflows using Pega
• Integrate existing and new Udemy services into high-quality implementations
• Help product owners in multiple groups work on as-is analysis as well as planning for to-be replacements
• Work with engineers in engineering teams integrate their internal tools with Pega
• Act as a Subject Matter Expert on workflow and business process integration
• Participate in code reviews and design discussions
• Plan, organize, and ship features within agile sprints
• Contribute to a team culture that values openness, inclusiveness, respect, quality, robustness, scalability, and humility while fostering innovation

Minimum Qualifications:

• 2+ years of experience with Pega Platform, especially case management and business process workflows
• Strong understanding of BPM methodologies and techniques
• Experience using Pega debugging and profiling tools
• Experience with web application technologies including HTTP, HTML, CSS, and JavaScript

Nice to have:

• Pega Academy certificate such as CSA, CSSA or LSA
• Experience with modern JavaScript libraries/frameworks
• Experience writing and maintaining unit and integration test suites
• Experience with Zendesk, Salesforce and payment systems
• Experience with SQL