My West Dublin client has an excellent opportunity for a Senior IT Engineer to join their fast-paced IT team. This is rapidly expanding business with an international customer base offering excellent exposure to the latest technologies. They have an established culture of rewarding their dedicated employees and providing ongoing educational development and upskilling opportunities.

Job Responsibilities

• Provide a blend of Level 1-3 software and hardware support to multiple customers.
• Manage a broad range of IT services based on customer needs (e.g. installations, migrations, troubleshooting, networking, cloud-base solutions, etc).
• Manage technical incidents and escalated issues in accordance with Service Level Agreements (SLAs).
• Provide advice and recommendations to customers on the best technologies for their needs.
• Mentor and support Level 1-2 Engineers to enhance the team’s service delivery.
• Occasional travel to clients may be required from time to time, but mainly office-based.

Experience Required

• 6+ years’ experience as an IT Engineer, currently acting at a Senior level.
• Proven track record of providing Level 1-3 technical support to a high standard.
• Full clean driving licence is essential.
• Previous experience in an IT Managed Service Provider would be a bonus.
• Demonstrable experience across the following Technical Skills:

Educational Requirements

• Diploma or degree in an IT-related discipline, or equivalent experience

Technical Skills

• Windows Operating Systems
• Microsoft Office 365 migrations
• Virtualisation (VMWare, Hyper-V)
• Networking (DNS, DHCP, TCP/IP, VLAN)
• Firewalls (e.g. SonicWall)

Soft Skills

• Excellent communication skills with ability to support technical and non-technical users at all levels.
• Self-starter who uses their own initiative, takes ownership, and prioritises workload.
• An IT ‘all-rounder’ with a keen interest in using different technologies.
• Ability to mentor others and work effectively as part of a team.
• Pleasant, patient and friendly attitude.

• Rapidly expanding business with an international customer base
• Hard-working and supportive team environment
• Company vehicle
• On-site gym facilities
• Ongoing training
• Financial support for certifications
• Primarily office-based with limited travel