Software Developer/ Engineer/ Architect

Senior Engineering Director- Guest Engagement

Now, more than ever, the Toast team is committed to our customers. We’re taking steps to help restaurants navigate these unprecedented times with technology, resources, and community. Our focus is on building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. And because our technology is purpose-built for restaurants, by restaurant people, restaurants can trust that we’ll deliver on their needs for today while investing in experiences that will power their restaurant of the future. 

Toast’s Restaurant R&D teams build products that allow restaurant staff to do what they love: provide  great food and service to their guests. Every day, thousands of servers, hosts, bartenders, and chefs use our products to serve millions of guests! 

As a Senior Director of Engineering for Guest you will lead a group of diverse teams that help Restaurants to delight their guests and thrive.  This includes supporting the engagement of Guests across digital and in-store touch points as well as realising the commitments made through those touchpoints with next generation Restaurant Operations technology.

About this roll* (Responsibilities)

  • Drive delivery of business outcomes across multiple teams, including planning, execution along with the ability to innovate to achieve our goals  
  • Collaborate closely with related teams such as Product, UX, Care, Partnerships, Marketing to ensure cross functional needs are considered in all work
  • Ensure quality end-to-end delivery of software, including team ownership of monitoring and production issue remediation, and collaboration with QA
  • Encourage and support career development for your team
  • Mentor and coach both new and experienced Engineering Managers & Team Leads 
  • Hire and grow teams to meet business needs
  • A strong track record of hiring and developing empowered, diverse teams that deliver 
  • Experience building and operating software in a SaaS environment (SAAS in consumer facing products and B2B2C marketplaces a plus)
  • Desire to collaborate across multiple stakeholders and groups in support of broader goals
  • A bias towards action, with the ability to balance between getting things done and making things perfect
  • Ability to innovate within a larger organization in support of your group and the wider team