Mastercard Developers (https://developer.mastercard.com) is the primary platform for Mastercard partners to access a diverse range of payment, data, loyalty, and security APIs. The team is responsible for delivering an experience that ensures developers can quickly find the right API, assess its technical capabilities, and integrate it into new and innovative solutions. We are looking for a technically strong, detail oriented, operationally focused and customer obsessed Senior DevOps Engineer to join the team.
• Do you like to code and willing to work as developer?
• Do you have experience in creating, managing and reporting alerts from synthetic monitors?
• Have you worked with internal teams to follow up and resolve the alerts timely?
• Are you an expert in incidence management and root cause analysis?
• Are you familiar with Splunk and application log index? Can you slice and dice logs using Linux commands?
• Do you have experience in managing periodic reports on progress to stakeholders?
• Have you introduced automation to gain efficiency?
• Have you demonstrated your expertise in troubleshooting based on error messages?
• Are you comfortable with multiple programming languages and tools?
• Do you rank yourself high on paying attention to detail?
• Work closely with the internal teams to create different types of synthetic monitors.
• Coordination and communication within the team.
• Setup appropriate notification to right teams & resolve issues within the SLA.
• Work with Dev Ops team on shared service changes & incidents.
• Have the technical skill to review, verify, and validate the code developed and deployed.
• Encouraging and building automated processes wherever possible.
• Monitoring and measuring customer experience and KPIs.
• Engage in production release planning, release plan review, & deployment activities.
• Carries out troubleshooting of issues reported in collaboration with members across different teams.
• Triages issues efficiently and follows up the status proactively.
• Generates creative ideas to continually improve the processes in place and executes them successfully.
• Becomes an expert user and owner of the internal tools used in onboarding.
• Very Strong in synthetic monitoring tools (Dynatrace, BlazeMeter).
• Excellent troubleshooting, follow up & Cross team collaboration skills.
• Demonstrates ownership and believes in “Getting things done”.
• Strong knowledge of Java & JavaScript.
• Comfortable with databases queries and log analysis using Linux commands and Splunk
• Ability to learn internal tools and become an expert user.
• Excellent leadership, influential and writing skills.
• Offers high value contributions to the product, team and the company proactively.
