What you get to do in this role:
- Manage, monitor, and manipulate the server farm behind ServiceNow’s cloud
- Work directly on/with the servers to enable and optimize capacity utilization for ServiceNow’s customer base
- Enhance processes and tools necessary to simplify and provide consistent project execution
- Provide proactive management and innovation to ensure 100% success of ServiceNow cloud automation
Qualifications:
- Intermediate to advance understanding of service and components of enterprise cloud capacity operations
- Proactively monitor and maintain site-wide Capacity demands
- Experience in fast-paced operations and engineering environments
- Good understanding of MySQL and database concepts
- Experience in DNS/DHCP and PXE boot kickstart process and bare-metal deployments
- Linux System Admin skills, preferably working knowledge on CentOs
- Develop bash or python scripts to perform repetitive operation tasks
- Basic understanding of enterprise-class server hardware eg. Dell
- Basic understanding of storage concepts such as NFS, iSCSI
- Collaborate with partner teams to develop automation strategies and deployment processes
- Proven track record of taking ownership and driving results
- Team collaboration and fit is essential
- Role requires working in 24/7 shifts on a rotational basis.
Preferred
- Basic understanding of ServiceNow asset management
- Storage configuration concepts configuration and experience
- Intermediate to advanced network troubleshooting skills
- Knowledge of Puppet configuration management
- Good to have Python, Linux shell scripting, Microsoft PowerShell
- Exposure in Azure is a plus
