At Vodafone, we’re working hard to build a better future A more connected, more inclusive, and more sustainable world. We believe technology is only as powerful as the people using it to create a better tomorrow.
The primary role of the Senior Aruba Engineer will be to produce and publish low level technical designs / implementation guidelines and install these solutions as contracted with the customer to best practice standards. Work closely with the Projects, Configuration and Integration teams and Enterprise Services Operations to ensure all technical documentation and knowledge transfer is completed before handing over the solution for In-life support. Assist Presales teams in realising customer opportunities through the validation of solutions that utilise the products and services that exist within the ECS and Vodafone Product Portfolios.
You will work closely with other members of the team, including those that exist within the ECS and the wider Enterprise and Vodafone teams. This will cover a range of disciplines i.e. Presale Team, Core Network Engineering, Operations, Product, Programmes & Projects and Service and will ensure that the technology solution designed is fit for purpose and can be readily deployed and operated in a stable manner.
Design, Deployment and Inlife
Has strong technical expertise in a broad area covering multiple technologies. Applies expected product behaviour across industry practices. Knows how the technology is expected to work in the industry.
Peer review Pre Sales technical solutions ensuring that the solution design provides for a straight-forward deployment and meets the Enterprise Operational standards.
Responsible for ensuring that all designs include an appropriate Enterprise network or solution management component to support monitoring, reporting and capacity planning
Responsible for defining and gaining sign off for low level technical design/ Implementation guides for contracted solution with the customer. (internal)
Build and stage Network/UC solutions for customer HQ, Distribution centres and branches in accordance to low level design documents.
Support upgrading, implementation, deployment and go-live of agreed networks/Services to deliver agreed solution both inside and outside business hours as required
Adhere to Change Management Processes to ensure implementations are controlled and managed with minimal impact to the both Vodafone and Customers networks and services..
Provides systems/product training to internal stakeholders and customers.
Responsible for providing in-depth troubleshooting expertise in all accountable Networks and Services.
Collaborates with vendors on complex product hardware and software issues, driving resolution of defects.
Work with cross-functional teams to resolve major customer issues as and when required.
Proactive problem identification and resolution
Participate in on-call rota and provide expert assistance to on-call support specialists.
Provide inputs to Network Problem Resolution and Root-Cause Analysis statements
Receives minimal supervision, no instruction on routine work, and general instructions on new assignments.
Knowledge and Experience
Proven track record of building and delivering customer solutions to agreed scheduled timelines.
Demonstrated excellence in customer interaction, written and verbal communication.
Expert knowledge of WAN/LAN design and Routing/Switching/forwarding protocols.
Experience of making a contribution during pre-sales/bid phases
Ability to priorities and manage internal and external stakeholder to handle multiple projects simultaneously.
Communication
Demonstrate strong communication skills and ability to tailor communication and interaction style to different audiences
Act as a strong influencer across the team and wider business with a view to continuous improvement of process and customer experience
When you join the Vodafone Team, you will have the chance to grow your career while also experiencing some serious benefits!
Some of the benefits that you will receive along the way are:
Competitive Salary
Flexible working (times and location) is part of our culture where your hours can facilitate your personal work-life balance
Generous Employer Pension contribution
Free Phone Bill – When you join the team, your phone bill is on us! You will also receive mobile phone purchasing discounts
Learning and Development – We provide extensive training to all of our employees so they can progress in their careers! There is also the Vodafone University where our employees can gain incredible skills!
Exclusive Family and Friends Discounts – Receive additional discounts for you, your Family and Friends on Vodafone Products!
23 days annual leave and 3 charity days off – PLUS a dedicated day off for your birthday
Free Parking
Access to our Wellness centre including free access to our Gym, health and wellness centre and external practitioners
We are passionate about our employees! Here at Vodafone we want you to bring your whole self to work and we enable this with our progressive workplace policies. We are proud supporters of the LGBTQ+ community and Vodafone is committed to support all of their employees at work. We are an equal opportunities employers where our people can be at their best.
When you combine Technology and the human spirit, anything is possible. And when you join Vodafone, we’ll help you shape a rewarding career that gives back in more ways than one. Its starts here. It starts with you.
