Work at Emydex
Emydex Technology is currently looking for a stand out Senior Application Support Technician who embodies all our values of:
#Empowerment #YesMinded #Dependablity #Excellence # Intergrity #Teamwork
We are an Irish Software Development company providing Software Solutions to over 100 leading Food & Meat Processing companies in Ireland, the UK, France, Namibia, Botswana, South Africa, North America, Australia and New Zealand.
For the past 5 years Emydex has ranked by Deloitte as one of the Top 50 Fastest growing Technology companies in Ireland! Emydex continues to grow rapidly, adding more and more new customers, and on foot of our continued success in the marketplace.
Too look a little further into our company profile and to see what we are all about, check out our:
Duties & Responsibilities
To provide resolution of web help-desk customer service requests within a timely manner and to demonstrate technical expertise and exceptional customer service skills. This role requires an individual who is highly motivated with a demonstrated ability to work under pressure by handling multiple assignments simultaneously as well as learning new skills and procedures.
- Interact with customers via telephone, e-mail and the web, providing technical support and problem-solving abilities
- Identify, evaluate and prioritise customer’s problems whilst formulating plans of resolution
- Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly
- Provide in depth Root Cause Analysis to the helpdesk manager for all issues resolved
- Assist is evaluating new services, processes and technologies introduced at the helpdesk
- Escalate unresolved issues to implementation team programmers or the Helpdesk Manager as necessary
- Work with staff to promote, develop, and maintain strong customer service values
- Additional projects as required such as preparing system and user documentation testing
Skills & Experience
The Helpdesk Support Technician should have all the following skills and experience:
- Working Knowledge of .Net development in C# & SQL – this is essential, as a technical test will be given at interview stage
- Previous Helpdesk Support Experience
- Level 3 support experience
- Fluent English both verbal & written
- Excellent Communication, Literacy and Interpersonal Skills
- Live within a commutable distance to Dublin 15 with own transport
- Knowledge of Food Processing Industries would be advantageous but not necessary
Emydex Working Environment
Emydex value our employees and strive to create an engaging and enjoyable working environment that promotes personal growth while working with a leading edge tool-set.
- Spacious and modern office environment
- Full canteen facilities with free tea, coffee, bread, fresh fruit and a vending machine for staff use (post covid)
- Encouragement, guidance and support for those that want to self-improve and up-skill.
- Free car parking
- Time in lieu for overtime worked
- Flexible working hours (possible)
- Extra days’ holiday per year of service
- Finish Early Fridays
- No meetings Wednesdays
- Refer a friend scheme
- Pension scheme eligible after probation
We provide the latest versions of all our tools including:
- Visual Studio
- ReSharper
- Redgate SQL Tools
- DevExpress
- Postman
- Azure DevOps
Conditions
- Position is based in West Dublin (Blanchardstown Corporate Park) but with employees having the ability to work from home 50% of the time.
- Salary – negotiable depending on experience
- Bonus – based on achievement of objectives
