Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. We are the fastest growing of the top 10 enterprise software companies, the World’s Most Innovative Company according to Forbes, and one of Fortune’s 100 Best Companies to Work For six years running. The growth, innovation, and Aloha spirit of Salesforce are driven by our incredible employees who grow with delivering success for our customers while also finding time to give back through our 1/1/1 model, which demonstrates 1% of our time, equity, and product to improve communities around the world. Salesforce is a team sport, and we play to win. Join us!

Description:
Have you mastered the balance between creativity and technology? Do you want to be part of a company that is changing the way software is developed and used? The IT Salesforce System Specialist is responsible for line of business support on complex Salesforce implementations. The System Specialist will be the primary technical and process expert in their service area and will work in collaboration with developers, business partners, and other technology teams that impact their end to end business process area of expertise. Daily activities will include, but are not limited to, resolving technical and functional support issues, performing trend analysis and identifying enhancements to reduce support requests, and collaborating with development teams to improve the design of new functionality. The successful candidate must be agile and able to support multiple priorities.

Responsibilities:

• Understands all aspects of Salesforce configuration and technical/functional capabilities, including all changes and potential system implications related to ongoing releases
• Manages tasks and projects in a fast-paced support environment, driving all issues to resolution with a strong focus on customer satisfaction and efficient task execution
• Perform tasks related to the day-to-day operations of several large implementations of Salesforce including handling user access, sharing model, creation and maintenance of custom objects and fields, handling bulk data migration, workflows, validation rules, page layouts, and troubleshooting of Apex and integrations
• Collaborate with the development scrum teams and other interconnected IT groups to optimize the end-to-end process including monitoring,deployment and support
• Implement monitoring services to proactively identify issues
• Maintains updated system documentation and Salesforce policies/procedures
• Actively transfers knowledge throughout organization, participates in knowledge sharing projects to develop best practices, leads knowledge sharing sessions, and mentors junior staff and new hires
• Maintain and demonstrate 100% compliance with all written security policies, SOX procedures, and change management controls

Required Skills:

• 6-8 years previous Salesforce application development or support with a minimum 300-seat environment handling all aspects of CRM, case management and platform maintenance
• 4+ years of experience programming or supporting in Triggers , Apex Code and Visualforce Pages
• Understanding of best practices regarding Salesforce implementations, including design patterns, release management, deployment strategies, and testing best practices
• Demonstrated ability to run overall business initiatives or several components of a large, complex project with direct experience in Agile and Scrum;
• Ability to engage with emotional intelligence as required to avoid conflicts with customers based on personality differences and to make suggestions in a manner that is more likely to result in a desired outcome
• Good project management skills with ability to juggle multiple projects/tasks across various user groups
• Experience with Salesforce developer toolkit including Force.com IDE, Migration Tool and Web Services
• Excellent understanding of Salesforce's Web Services and good understanding of Salesforce SOQL, SOSL and security model
• Must be a self-starter and Salesforce enthusiast who grows with working in fast-paced environment
• Strong team player with service-oriented demeanour and customer focus
• Familiarity with SOX protocols, Change Management and Release Management principles and processes
• Experience with database concepts and data modeling capabilities
• Salesforce Administrator (201) and Platform Developer I
• Bachelor's Degree in Computer Science or other related technical field

Desired Skills:

• Master's degree in relevant business or technical discipline
• Advanced Administrator (211) Certification
• Sales Cloud or Service Cloud Certification
• Experience with sandbox and production deployments
• Experience with Java or J2EE technologies
• Experience with Object Oriented design and programming, and MVC
• Understanding of HTML, CSS, and Javascript (JS)
• Experience with Javascript frameworks such as Jquery and/or ExtJS