The Challenge
The Implementation Team is at the heart of Qualtrics. The initial onboarding experience and solution delivery establishes the client relationship and sets the tone for the partnership. We understand our client's goals and, as trusted advisors, recommend solutions to the challenges they face. We listen carefully to our clients and advocate for customers internally, driving operational improvements and product enhancements. We have impressive members on this team, and are always looking for more amazing talent!
Expectations for Success
You will know you are doing a great job when you:
- Successfully onboard our clients and deliver solutions ultimately resulting in high renewal and expansion rates
- Build strong, lasting relationships with clients, and are a creative and analytical problem-solver
- Support the Sales team in pursuit of large deals and the Product team to improve product features
- Have outstanding interpersonal skills to juggle multiple priorities, and are a superb communicator
- Most importantly, you care deeply about our clients and provide them a world-class experience
- A Bachelor’s degree in Computer Science or Information Systems
- 1-4 years of experience at a SaaS company
- Proficient with HTML/CSS and Javascript
- A superb communicator and problem-solver
- Want to work at a fast-growing tech company
