Job Description
We are looking for a dynamic Release Manager, CXS Software Engineering who thrives in a collaborative, fast-paced and fun environment. This individual will partner closely with our Business Technology Teams to define, execute and manage a release management framework. The role of the Release Manager is to implement the tools and processes that ensure Zendesk information technology solutions function as designed, meeting or exceeding quality, security and audit standards. To succeed in this role, you should be a talented and experienced business technology release manager professional with in-depth knowledge of and hands on experience defining, implementing and managing the release management function in a SaaS business technologies solution environment.
What you get to do every day as a Release Manager, CXS Software Engineering:
Plan and execute scheduled releases for multiple Salesforce instances.
Ensure proper tracking of released components in version control.
Assume ownership and continuous improvement of the release process by documenting release issues and developing plans to improve process or automation.
Prepare release notes and communicate release progress/status to Scrum and Stakeholders.
Work closely with development staff to resolve build problems/merge conflicts.
Responsible for maintaining consistency between Salesforce sandbox environments spanning Development, QA, SIT, UAT and Production.
Manage deployments between sandbox environments.
Ensure sandboxes are functional and ready for use after deployments or Salesforce releases.
Data-loading/seeding of sandbox environments to provide functional environments for development and testing.
Evaluate and mitigate all risks to environment security and stability.
Support the development operations structure and audit needs of the Scrum team
Keep informed of new technologies and/or methodologies through publications, membership in professional organizations and contact with other IT organizations and institutions.
Other responsibilities as assigned.
About Zendesk - Champions of Customer Service
Zendesk started the customer experience revolution in 2007 by enabling any business around the world to take their customer service online. Today, Zendesk is the champion of great service everywhere for everyone, and powers billions of conversations, connecting more than 100,000 logos with hundreds of millions of customers over telephony, chat, email, messaging, social channels, communities, review sites and help centers. Zendesk products are built with love to be loved. The company was conceived in Copenhagen, Denmark, built and grown in California, taken public in New York City, and today employs more than 4,000 people across the world. Learn more at www.zendesk.com.
We believe in service. Learn more about how we provide support to our local communities with volunteering, grants and product donations.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
U.S. Applicants Only: Consistent with Zendesk’s emphasis on employee wellness and our shared interest in public health, Zendesk requires all U.S. employees to provide proof of full vaccination against COVID-19. Zendesk will consider accommodations for reasons recognized by applicable law. Zendesk prohibits discrimination and will not tolerate discrimination based on a person’s disability, physical or mental conditions, religion, or any other status protected by law.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to benefits@zendesk.com with your specific accommodation request.
By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.
Required Skills:
3+ years Salesforce administration is required.
Experience managing multiple sandbox environments is required.
Copado, or other Salesforce ALM tool experience is required.
Experience debugging Salesforce processes (Apex, Triggers, ProcessBuilder, Flows, etc…) is preferred
JIRA experience is preferred.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law.
