Our client is a member of the NASDAQ-100, the Forbes Global 2000, Fortune 500 and is ranked among the fastest growing companies in the world. They are a product led digital corporation that provides digital products, digital IT services, including technology, consulting, and operations services.

They run a Customer Support and Content Review Centre, for Multinational Technology Clients in Dublin. It is an instantly recognisable, Global brand where employees collaborate and further develop a digital product used by over a billion people worldwide.

As the Quality Analyst, you will be responsible for the following:

• Conduct remote & live contact quality audits for your assigned team.
• Live support to triage operational bugs - evaluate, prioritise and assign.
• Liaise with BG leads on common bug trends.
• Refine our internal QA processes to ensure we are as efficient & effective as possible.
• Tracking Daily QA Operations.
• Execute all levels of testing (Sanity release, ad hoc and Regression).
• Design and develop manual and automation test scripts when needed.
• Dedicated to quality, you will use your troubleshooting skills to continuously deliver value to all clients.
• Share feedback with production agents on audited contacts.
• Review analysis of client satisfaction survey and calibration with internal team on dis-satisfaction reasons.
• Ensure business policies and guidelines are adhered to.
• Suggest action plans for improvement of performance across the team.
• Drive refresher training courses regularity.

• 3+ years equivalent experience in a digital operations.
• Ability to handle and prioritise multiple tasks with excellent organisational and analytical skills
• Have good knowledge of Audit and Evaluation process
• Exceptional listening and analytical skills.
• Intermediate level of knowledge/expertise with PC hardware and software (Word and Excel).
• Strong knowledge of customer care processes and techniques.

• Comprehensive Benefits Package including Pension and Healthcare.
• Work with a Global Tech Business.