• Administer programs; projects or processes specific to the operating unit served; and maintain spreadsheets or databases to monitor departmental information.
• Provide operational support to the projects group - updating systems and schedules.
• Manage Salesforce requirements with key leads and new accounts and monitor monthly and quarterly financial performance Vs forecasts.
• Assist and manage internal and external large scale events with clients.
• Explore and support development of Labs’ relationships with external parties such as other innovation entities, Labs organizations, and colleges/universities.
• Lead internal special projects
• Document SOPs and drive process improvements
• Develop and produce reports as require
• Research and present on special topics as assigned All About You
• Payments technology knowledge or experience in the industry would be a distinct advantage.
• Previous administrative experience in a corporate environment interfacing with senior and executive level management and senior clients.
• Excellent verbal and written communication skills
• High attention to detail.
• Prioritization, time management and organizational skills.
• Excellent relationship building skills, both internally and externally.
• Intermediate to advanced knowledge of Microsoft Office suite – advanced Excel skills is an advantage.
• Ability to work independently while being able to work collaboratively with internal stakeholders.
• Previous experience in an Operations Management role within a financial services environment would be an advantage but not essential.
