As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.
You are great at:
- Provide technical support to EDI, Managed Services and Messaging customer over the phone.
- Maintain ownership of escalations to Tier 2, managing client expectations and closing the loop with corrective and resolution actions.
- Meet and exceed departmental performance metrics including quality of contact and accuracy of documentation, first contact resolution and direct client satisfaction.
- Customer support experience and orientation – either face to face or over the telephone.
- Strong team player with experience of a multilingual environment.
- Good analysis & troubleshooting skills
- Excellent communication (written and verbal in all languages) skills
- Positive, proactive, enthusiastic and flexible attitude towards work
- Ability to multi-task and prioritize work effectively
- Self-directed and self-motivated with good attention to detail.
- Maintains effective work behavior in the face of setbacks or pressure.
- Knowledge on Linux operating systems and CLI (comment line interface) desirable
- Knowledge on networking and protocols like FTP, OFTP, AS2 desirable.
- University/College degree within a related discipline or equivalent work experience
