Job Details
Join a high-impact global engineering team that delivers Customer Love by solving the toughest technical customer issues fast and champions trust throughout Salesforce.
At Salesforce, trust is our #1 priority. Our cloud applications handle billions of transactions every single day for 150,000+ companies who demand high quality, responsiveness, and predictability. Performance issues and functional bugs must be identified and resolved quickly. As a Customer Centric Engineer within R&D you will investigate, reproduce, and diagnose complex issues affecting our customers. You should be passionate about solving tough technical problems and recommending improvements to products and processes. Technical skills are meaningful, but so are persistence, patience and communication.
What you’ll be doing:
Using your Java, database and web API and UI skills to seek critical customer technical issues to R&D from our Technical Support organization
Resolving ways to "find the bug" utilizing outstanding troubleshooting techniques and all the tools and systems available within the R&D organization, digging deep into the code
Identifying root causes, proposing test cases and fixes, and developing new debugging tools while working closely with product teams
Providing timely information to customer facing teams to improve overall customer happiness
Mentoring Technical Support on technical issues and best practices
Building relationships with other teams across Customer Services, R&D, and data center operations as a technical specialist
Championing Support and Debug initiatives throughout R&D
What we’re looking for:
Developer-level technical chops along with a strong desire to interact with customers, support engineers and management on high-profile issues critical to the long-term success of the company
Proven curiosity, passion, integrity and outstanding attention to detail in professional and personal pursuits
Unparalleled troubleshooting and problem-solving skills
Excellent written and verbal communication skills, as exemplified by clear bug/issue explanations, documentation of knowledge, mentoring ability, and comfort interacting with all levels of management
Required Technical Skills:
Proficiency in an object oriented language; Java preferred
Experience with a known IDE: Eclipse or IntelliJ
Familiarity with Oracle and/or other relational databases (Postgresql, MySQL etc)
Familiarity with core web technologies: HTTP, JSON, REST, XML
Experience using Linux environments, such as Ubuntu
Desired (optional) Technical Skills:
Previous Salesforce / Force.com development experience
Front end development experience: Javascript, HTML5
Experience with Oracle SQL developer
Experience with mobile app development: iOS/Android Simulator
Log parsing in Splunk
HTTP traffic analysis: Fiddler or Charles
