WHAT WE’RE LOOKING FOR
- You leverage qualitative and quantitative research methodologies, translating insights into product design concepts
- You are willing to solve problems by generating and iterating on multiple solutions
- You facilitate and communicate clearly and convincingly in English (sharing knowledge and insights, explaining design rationales, building common understanding, spreading excitement around a customer experience vision, etc.)
WHERE YOUR EXPERTISE IS NEEDED
Act as a customer advocate throughout the whole creative process while being a great sparring partner to our stakeholder.
- Discover unmet needs for Zalando products and identify opportunities to make them more joyful and usable. Drive user research along the customer journey to discover pain points and needs.
- Define and break down the complexity of various products into a seamless and enjoyable experience. Define problem statements using the generated insights to make sure we’re working on the right problems and opportunities.
- Design inspiring human-centered solutions. Bring concepts to life by iteratively creating prototypes at all levels of fidelity. Leverage user frameworks and data to identify opportunities to reduce complexity and simplify the user journey.
- Deliver the best designs by shepherding them through to implementation. Provide excellent and clearly detailed documentation of designs to engineers.
