Job Description
At Zendesk, the design culture starts with our three Danish co-founders and flows outward into every aspect of the organisation. From the Scandinavian aesthetic of our workspace, to the way we gather, work, and build – design is an integral part of everyday life at Zendesk. Within our product design organisation, we believe in a collaborative working style with a bias towards rapid prototyping, experimentation, and a strong curiosity for our customers and their needs.
What we're looking for
As a Product Designer for our Mobile team, you will take a system oriented approach to define the vision for the user experience of our mobile-centric conversation SDKs (iOS, Android and Unity) and mobile apps. You will work on the end-to-end messaging experience and collaborate with other designers in the space to ensure an efficient and consistent experience across all platforms and devices. Your role will be essential to the success of Zendesk as a conversational CRM platform with a leading and differentiated customer experience.
You will get to collaborate with distributed teams across AMER, EMEA & APAC.
What you get to do every single day
Partner with the product & engineering teams to research and develop new conversational capabilities for our customers.
Design interaction models, flows, wireframes and hi-fidelity mockups that promote ease of use and optimise how customers interact with our products.
Work closely with a Lead Product Designer in a collaborative fashion to help realize the product vision
Present your ideas to partners and company executives, defend design decisions and incorporate feedback into the design cycle.
Contribute to maintaining and evolving our centralized conversation design libraries
Live and breath messaging, thinking about how conversational experiences can transform end-to-end customer relationships for leading brands around the world.
3+ years of professional experience in designing consumer or business SaaS applications (Enterprise or mobile product is a plus)
Ability to operate in a technical environment and help visualize the impact of technical decisions on the global user experience
Proactive self-starter comfortable with ambiguity and capable of communicating and prototyping design concepts rapidly at all levels of fidelity
A strong visual portfolio that showcases your work, provides details of your role on projects, and shows examples of functional designs that you have developed from start to finish
Nice to have - Experience working on conversational or platform-based products.
Every day, across the globe, Zendeskians live up to our values: Practise Empathy, Focus on Relationships, Be Humblident.
Flexibility to work between home and office with everything you need to be successful in both. To help you set up your home office, we'll cover a screen, adjustable desk, office chair, home internet, etc.
Extensive benefits including, but not limited to, ESPP (employee stock purchase program), stock grants, yearly bonus program, professional development funding, catered lunch, private health insurance, pension contribution.
