About the job

This position is needed to improve the billing experience for our diverse set of customers, ranging in size from small to enterprise companies operating in multiple geographical locations around the world. 

In this role, you will collaborate with multidisciplinary teams across the company to discover, define, and design experiences that enable our customers to manage their billing experiences for impacted users, brands, and organizations.

The ideal candidate will be an advocate for our customer-informed process, a champion and active contributor to our inclusive-by-default Design System, a partner to our UX team members in upholding our principles and standards, and a UX leader who takes a holistic, human-centered approach to design. 

Responsibilities

In this role, you’ll:

• Advance the user experience for billing experiences including the Twilio Console experience and internal systems.
• Engage with our internal and external customers to understand their needs, and design products and workflows to unlock their potential.
• Define, design, review, test and specify interfaces, components, systems, frameworks and tools for developer & social impact experiences. Articulate the customer problem and success metrics, and gain alignment with stakeholders on your approach to testing, learning, and iterating on a solution.
• Navigate ambiguity through a scientific mindset - stating hypotheses, testing, learning and adapting.
• Collaborate with other Product Designers in elevating our standards. Participate in Design Critiques to ensure consistency across Twilio products. Advocate for more efficient processes and higher standards across the UX organization. 
• Remain open, transparent, and inclusive while sharing work at various stages of the process, proactively inviting diverse (and potentially contrary) inputs in your design process, and remaining humble while asking for and providing useful and constructive feedback to peers of all levels.

• Has a proven user-centered design workflow that comprises: design, prototyping, presentation, sharing and soliciting feedback, influencing key decision-makers, and collaborative handoffs with developers.
• Can share a portfolio with clean, usable, straightforward, and lovable designs that demonstrates technical product thinking and an understanding of user-centered design methodologies.
• Has a demonstrated advocacy for design and research methodologies, and has experience running quantitative and qualitative research, such as usability testing, analysis, interviews, and field studies.
• Holds a passion for feedback and the ability to provide useful and constructive feedback to peers of all levels.
• Experience designing and evolving web-based services and/or application software in a fast-past environment.
• 4+  years of industry experience and a related degree or equivalent experience in software interface design and/or development.