The Purpose of the NOC Network Technician role is to manage, assure and govern the core networks and infrastructure of BT Ireland, recording, reporting and communicating events and changes in line with the agreed processes.

To cover the Dundrum NOC In-Hours and the Citywest & Ballycoolin DataCentres out of hours using the OLA agreement as a base of actions required.

This is a fantastic opportunity for a recent graduate or someone looking to take the early steps in your Engineering careeer.

You'll have the following responsibilities

• To operate the day to day activities of the Network Operation Centre on a 24 hour rotated attendance.
• To ensure your shift has completed the handover document at the end of each shift.
• To be responsible for the efficient in life management of the BT Ireland Network including customer networks & meeting of SLA’s for ROI customers.
• To complete network monitoring ensuring all alarms are accounted for and fault tickets are open for outstanding alarms.
• To complete first level fault diagnostics on all faults and drive them to resolution within the agreed SLA, escalating tickets that fail or are about to fail SLA.
• To be required to investigate incidents and manage them through to resolution, ensuring correct communications to our customers and the business as per the incident process.
• To work and develop skills on the daily NOC roles, Monitoring, Faults, Alarm Clearing, SPOC, and Service Assurance.

You'll have the following skills & experience

Skills:

• A Technical background and an analytical mindset, with a desire to develop your skillset and be a strong team player.
• Customer Service skills
• Strong Problem-Solving skills is a key requisite for this role.
• Previous Skills/Experience dealing with technical faults with good attention to detail.
• Degree or equivalent including recent graduates in Engineering, Maths or Science.
• Fluent English Speaker
• This role will cover 3 locations around Dublin so it is anticipated you will hold a Full Drivers License for ease of access to each site.

Experience:

• Preferably degree qualified (e.g. Network engineering / Computer Science or similar) or Vendor Experience
• Strong Technical Aptitude
• Strong Problem Solving Skills
• Previous Skills/Experience dealing with technical faults with a good attention to detail
• If possible - an understanding of DWDM / SDH/ Etherflow/ SIP/MPLS technologies.

• Competitive salary
• Annual bonus
• €9,000 additional shift allowance when you move onto shifts 
• World-class training and development opportunities
• BT Ireland Pension Scheme – 5% BT contributions
• Life Assurance from 1st day of employment – 4x salary
• We provide healthcare cover & permanent health insurance (income continuance)
• You’ll have the opportunity to buy BT shares
• Discounted BT products – like free broadband if our service is available at your address
• Access to excellent training tools, programmes and communities to help you connect, learn and grow.
• Encouragement of Flexible working – locations and hours of work
• There’s also great support for working parents
• 22 days annual Leave (rising to 25 days with length of service) + bank holidays and an opportunity to buy up to five more days every year
• Opportunities to do volunteering – we like it when our people do good things and we’re committed to supporting this
• We also have a subsidised social club