The ideal candidate will be expected to provide high quality second and third tier network and network event management for Amazons worldwide network operations. He/she will demonstrate an excellent knowledge of networking and scripting, and have experience in participating in operational network support for large-scale IP networks. He/she will have a proven track record of success in driving complex issues to resolution autonomously and/or collaboratively. A love for working with new technologies and pushing the envelope on existing technology is required.
This is an excellent opportunity to join Amazons world class technical teams, working with some of the best and brightest engineers while also developing your skills and furthering your career within one of the most innovative and progressive technology companies anywhere.
Here are some of your daily responsibilities:
· Help managing the largest network in the world
· Provide critical network operations support to AWS’s internal and external customers to diagnose, remediate and trouble shoot large-scale networking events
· Support and maintain our next generation data-center networks - Deliver simple, sustainable and repeatable solutions and processes to mitigate complex issues
· Cooperate with our broader Technical Operations organization to reduce operational burden by enhancing auto-remediation tools and workflows.
· Work closely with our Network Engineering teams to ensure fast, smooth roll-out of new designs and products
· Prompt standards across all layers of the network and ensure that we are fully compliant to those standards and policies
· Monitor and manage communications during large-scale events utilizing an established Event Management process - Collaborate with level two and level-three resolvers
· Identify and troubleshoot recurring platform issues with a focus on removing manual actions from mitigation activities
· Effective escalation of issues to mid and senior-level management for full resolution
· Create and review documentation and process regarding recurring issues, new standard operating procedures, knowledge transfer material, etc.
· Troubleshoot networking, routing and interconnectivity issues, including troubleshooting of network device configuration and low level application interaction
· Complete customer requests via internal trouble ticketing systems
Additional Responsibilities
· Identify and take ownership for opportunities to automate repeatable networking tasks through creation and maintenance of scripts and tools and enhancements of existing workflows
· Mentor junior staff in basic network administration and help to structure relevant training plans
· Participation in Amazon’s interviewing process
BASIC QUALIFICATIONS
PREFERRED QUALIFICATIONS