ITContracting are seeking applications for a Lab IT Support Engineer. This is a permanent position based in Cork.
The successful candidate will be responsible for the following activities:
- Work with the Business Owners on implementing new applications, upgrades to existing applications or transitioning systems from one company to another
- Interact with vendors to ensure successful installation and correct configuration of instrument software
- Work with the relevant Business Owners to deliver on an agreed prioritized list of changes to systems
- Implement new releases and set up standards for operational management including security, capacity, high availability and identifying associated risks
- Investigate and troubleshoot relevant lab IT applications and instrument problems and implement changes and/or improvements, with external Vendor support where necessary
- For the Chromatography Data System and other applications if required, configure and manage Development, Validation and Production environments
- Assist the CSV Engineer with the validation of /changes to the system in line with internal CSV procedures
- Configure, implement, and optimize Business Applications
- Coordinates, tests, and administers application security
- Complies with GMP standards, global and local SOPs and provides support during regulatory audits such as FDA and HPRA
- Liaise with Infrastructure /IT Manager regarding laboratory support needs
Additional Information:
- Experience supporting lab IT lifecycle changes such as application upgrades or new deployments of software and instruments, supporting installation and relevant CSV needs from IT app perspective
- 2 yrs. + experience of working as an IT specialist with Laboratory Systems such as LIMS or Chromatographic Data Systems
- Excellent knowledge of Laboratory processes in a HPRA/FDA regulated pharmaceutical environment and experienced in providing solutions aligned with GMP/ GxP standards
- Strong hands-on technical IT skills, with an operational background and working experience with business applications and infrastructure technologies
- Desirable to have strong understanding of database systems such as Oracle and/ or SQL
- Preferably has Developer experience in LIMS or CDS Applications (Empower, Chromeleon or Nugenesis)
- Demonstrated willingness to cross train and to learn additional technical expertise
- Candidate needs to be Team player
- Strong oral and written communication skills with proven ability to communicate and build relationships cross-functionally with other teams and Lab users
