Who we are and what we do

Momentive (NASDAQ: MNTV) (formerly SurveyMonkey) is a leader in agile experience management, delivering powerful, purpose-built solutions that bring together the best parts of humanity and technology to redefine AI. Momentive products, including GetFeedback, SurveyMonkey, and its brand and market insights solutions, empower decision-makers at 345,000 organizations worldwide to shape exceptional experiences. More than 20 million active users rely on Momentive to fuel market insights, brand insights, employee experience, customer experience, and product experience. Ultimately, the company's vision is to raise the bar for human experiences by amplifying individual voices. Learn more at Momentive.ai.

More about our IT Support Team

Momentive's Global IT team, a dynamic group of IT professionals across Europe and the Americas, is looking for a motivated and experienced IT Support Engineer to join our European ranks. You will report to the IT Support Manager.

What we're looking for

We are seeking an IT Support Engineer to support our internal enterprise IT platforms and services. This is a hands-on role that offers compelling projects, an excellent working environment, great coworkers and a culture that values teamwork and innovation. In addition, there are many opportunities for further training and career growth.

You are expected to be a specialist in providing IT support to our internal stakeholders. Technically solid with great queue/ticket management skills but at the same time with a user-friendly and empathetic attitude and a desire to provide superb technical support to internal users. Your set of skills should include tools and systems like:

• Microsoft Active Directory, Azure AD, Office 365
• Okta, G Suite/Google Workspaces
• Zoom, Slack

You will

• Manage the daily operation of Mac and Windows systems, mobile devices, networking equipment and provide application support to employees.
• Troubleshoot software, hardware, network, printer or videoconferencing issues (among others) that may arise for in-office and remote staff.
• Perform daily tasks by using systems in the IT Ops ecosystem including but not limited to MS Active Directory, Azure AD, Okta, Office 365, G Suite, Zoom and Slack.
• Have ownership of all incidents and requests, including interactions with other resolver groups.
• Handle onboarding and offboarding related tasks, including IT equipment preparation, account provisioning, and new hire education & training.
• Track and maintain local office IT equipment inventory.
• Assist in continuing technical education for end users.
• Enforce the current IT Ops policies (security & compliance, hardware lifecycle, etc).
• Write and update IT documentation with an end-user mindset.
• Assist in long term IT Ops projects as necessary.

You have

• At least 4 years of hands-on experience handling the responsibilities listed above.
• Undergraduate degree in a IT-related technical field
• Ability to train and coach users
• Outstanding user/customer-oriented attitude, focused on problem solving and end-user satisfaction.
• Comfortable researching technical problems and solutions.
• Interest in learning and taking on increasingly complex tasks.
• Familiarity with common ITSM platforms (Zendesk, ServiceNow) and ITIL processes (Change management, incident resolution, etc.)
• Familiarity with fundamental networking/distributed computing environment concepts; ability to configure DHCP, DNS, Windows host networking and local and network-based user and group accounts and permissions; understands basic networking concepts.

What we offer our employees

Momentive is a place where the curious come to grow and shape what's next. By embedding inclusion into our processes, policies, and culture for our 1,400+ employees across North America, Europe, and APAC, we're building a workplace where people of every background can excel. We've won multiple awards and received recognition for our forward-looking policies, including extended parental and bereavement leave, vendor benefits standards, and Take 4 sabbaticals.

Momentive is featured as a Glassdoor 2021 Best Place to Work and National Capital Region's Top Employer in Canada (2021). In 2020, Momentive was recognized as a top place to work by Glassdoor Best Places to Work, Fortune Best Places to Work in the Bay Area, Parity.org's Best Companies for Women to Advance, and National Capital Region's Top Employers in Canada. Momentive has consistently been recognized by Great Place to Work® and Fortune as a top workplace since 2018, and we have also won numerous awards as a leader in global survey software, including being named among the G2 Best Software Companies, CNBC's Disruptor 50, and the Forbes Cloud 100.

Our commitment to an inclusive workplace

Momentive is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.