The Qualtrics XM Platform™ is a system of action that helps businesses to attract customers who stay longer and buy more, to engage and empower employees to do the best work of their lives, to develop breakthrough products people love, and to build a brand people can’t imagine living without.
Joining Qualtrics means becoming part of a team bold enough to chase breakthrough experiences - like building a technology that will be a force for good. A team committed to diversity, equity, and inclusion because of a conviction that every voice holds value, with a vision for representation that matches the world around us and inclusion that far exceeds it. You could belong to a team whose values center on transparency, being all in, having customer obsession, acting as one team, and operating with scrappiness. All so you can do the best work of your career.
About Qualtrics
Qualtrics is a single system of record for all experience data, also called X-data™, allowing organizations to manage the four core experiences of business—customer, product, employee and brand experiences—on one platform. Over 8,500 enterprises worldwide, including more than 75 percent of the Fortune 100 and 99 of the top 100 U.S. business schools, rely on Qualtrics. To learn more, and for a free account, please visit www.qualtrics.com.
Primary Responsibilities
The Customer Program Reliability (CPR) team is responsible for monitoring the health of our customer’s XM programs. That means we establish what “normal” means for each customer and then our systems monitor for deviations from that normal behaviour. Our goal is to know before our customers when something goes wrong with the inputs, outputs or behaviours of an XM program.
As a Support Engineer in the CPR team you will own the development, deployment and maintenance of these monitoring solutions; you will triage and investigate abnormal patterns detected by these monitors and continuously focus on noise reduction and operational excellence in partnership with Global Ops and Engineering.
The CPR Support Engineer role provides an excellent stepping stone opportunity from a technical support role into Engineering. Outside of their core operations responsibilities, CPR support engineers will be mentored and encouraged to contribute to the CPR team development sprints with our Software Developers.
CPR is a new team at Qualtrics and we intend to expand to all timezones. CPR Support Engineers will eventually take part in a follow-the-sun support model, similar to that operated by Global Ops, with some level 2 on-call requirements on a rotational basis.
Required Experience
Other Qualifications
