Overview
NTT DATA Services currently seeks an IT Support Analyst to join their team working onsite with a major client based in Dublin. The Engineer is responsible for the technical support of hardware and software across the sites for all hardware and software Incidents and requests for end-user computing support (including desktops, laptops, mobile and printers) This role combines good level technical skills with an emphasis on the delivery of a high level of customer service.
Role Responsibilities
- Review, troubleshoot and approve operational quality desktops, notebooks, printers, and associated peripherals.
- Install, maintain and optimise desktop /notebook configurations at customer sites.
- Diagnoses and resolves product performance problems.
- Performs maintenance and repair services.
- Ensures customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance.
- Instructs users in the operation and maintenance of the system.
Key Skills
- Experience with MAC Support and deployment (JAMF)
- Knowledge and experience of Windows 10, Office 365 Operational and configuration knowledge
- Excellent customer service and communication skills
- Break Fix IT Support, Desk Side Support and Install, Move, Add Change (IMAC)
- Good knowledge of Diagnosis tools and processes
- Basic understanding of the purpose and operation of software distribution technologies (e.g. SCCM)
