We are recruiting for full time Service Desk team members in Swords. We are looking for enthusiastic individuals with a customer service and IT background, who are available to work a rota pattern between the hours of 08.00/ 10:00/ 13.00 Monday - Friday.
Key Responsibilities:
Log incidents from phone calls and emails on the incident management systemDiagnose and resolve problems first line where possible, escalating to appropriate groups where required.Monitoring of Service Desk incident and Service Request queues.Resolver Group and customer liaison to enable effective management of incidents.Work through Incidents and Service Requests to closure.Ad-hoc duties as required
At least 1 years' experience working on an IT Service DeskA Level 6 NFQ major award qualification, or higher, in a relevant computing or computational disciplineActive Directory experienceExperience supporting Microsoft technologies (ie. Microsoft 365)Experience with working to SLA's and ticketing systemsCitrix Experience (nice to have)Experience working on a fast-paced Service Desk / Working in a teamExperience in troubleshooting hardware, software and application issuesClear communication style and can be understood easilyCandidate must speak fluent English
