An excellent opportunity has arisen for an experienced and confident Junior Project Manager to join our organisation during a time of expansion and operational transformation.   The role is based in the Customer Services area of our business.  

The Junior Project Manager will work closely with the Global Transition Manager and Workstream Managers to manage projects, lead transformation initiatives and actively drive continuous improvement in a fast-paced operational environment across 6 hubs in Europe/Africa.  

The Junior Project Manager will manage projects from initiation requirements definition through to the delivery of the solution. The Junior Project Manager will be responsible for project planning, project resources, budgetary controls, status reporting and management of sponsor /client expectations.  The projects will primarily be operationally focused, ranging from the launch of new hubs, new teams/lines of businesses, transitioning businesses between global sites to process improvement initiatives. There will be a requirement to manage IT projects which will typically be the launch, integration or enhancement of tools that will support the Customer Services operations. 

There will be a focus on internal value add projects. You will support the Service Delivery Manager by rolling out any new processes, or updates to processes across all lines of business.  

You will work on key projects and initiatives that will be crucial to the improvement and expansion of this fast paced business.  

The Junior Project Manager will have direct interaction and engagement with employees, people managers, leaders and the client.   

Duties and Responsibilities  

Projects  

• Manage the delivery of multiple projects within agreed timelines and budgets through the effective management of project resources   
• Example of projects:  
  • Business transformation projects  
  • Transition management projects  
  • On boarding of new business  
  • De boarding of business  
  • Transition business to another site  
  • Launch of new sites  
  • Large headcount ramp up/down to existing business   
  • Roll out of new services   
  • Service improvement projects   
  • Manage technical and operational pilots  
  • Facilities projects   
  • IT projects    
  • Internal and client audits 
• Define project tasks and resource requirements, supported by project plans   
• Provide regular review/reports to senior management and stakeholders   
• Provide direction and support to project team   
• Management of scope and project changes   
• Project evaluations, closure and lessons learned   

Management Support  

• Support RFP/BID process  
• Support the coalition & analysis of large data sets from a variety of sources  
• Support the creation of internal and external facing presentations   

Analysis  

• Evaluate the processes across the operations and all business functions, identify issues or scope for improvements/efficiency gains and propose solutions  

Competencies  

• Solutions Orientated   
• Initiative  
• Collaboration  
• Organisational commitment    
• Customer Focus  
• Teamwork  
• Organisation & Planning  
• Results Orientated   
• Attention to detail  
• Problem Solving & Information Gathering  
• Resilience & Adaptability  
• Creativity and Innovation  

Qualifications & Experience  

• Third level qualification in Business related area  
• Minimum of 4 years’ experience working in projects/transformation/process improvement  within a busy operational environment  
• Client & Snr Mgt facing experience  
• Strong decision-maker and influencer with proven leadership skills  
• Must have excellent communication skills  
• Experience in management of People & Risk, Change Management  
• Strong business focus and commitment to customer service excellence  
• Excellent organisational and time management skills with the ability to deliver to tight   deadlines  
• Ability to handle stressful situations and competing priorities 
• Ability to analyse objectively and propose logical solutions  
• Excellent communication and interpersonal skills with the ability to quickly establish  credibility with management  
• Ability to build relationships and deal confidently with all internal customers and external service providers  
• Previous experience working in a vendor model/BPO would be an advantage  
• Previous experience working in a customer services environment would be an advantage  
• Recognised project management qualification PRINCE or PMP would be an advantage  
• Fluency in English required as all business is conducted in English  
• Willing to travel up to 20%