Technical Support-L1,2,3

ICT Support

In the words of Inc. Magazine, “Web Summit is the largest technology conference in the world”. Forbes says Web Summit is “the best tech conference on the planet”, Bloomberg calls it  “Davos for geeks”, Politico “the Olympics of tech”, and the Guardian “Glastonbury for geeks”.

Whatever Web Summit is, it wouldn’t be possible without an incredible team of more than 240 employees, including world-class engineers, data scientists, designers, producers, marketers, salespeople and more.

We’ve disrupted an old industry by building incredible software and designing mind-blowing events. We’ve revolutionised how people come together in our world. We started with one event: Web Summit. But now we’re creating category-defining events all over the world, from Asia to North America.  

The team:

As an IT Technician at Web Summit you will be be faced with new challenges on a daily basis. You will use logical troubleshooting to solve problems for all internal teams. You will gain excellent exposure working within a company that is expanding rapidly at present and have the opportunity to contribute to projects.

What you'll achieve:

  • You’ll provide a wide range of IT support services to the 250 Irish and international employees of WebSummit
  • You’ll collaborate with external suppliers, vendors and service providers
  • You’ll contribute to projects such as ICT fulfillment for our events
  • You’ll gain exposure to all areas of the business, working with all internal users and business units.
  • You'll work in the wider engineering org, gaining valuable experience in ICT structures and supports

Skills we like:

  • Minimum of 1 years experience in a similar role
  • Experience in supporting Mac, iPhone and Windows environments
  • Excellent communication and client-facing skills
  • Experience in basic network troubleshooting, user provisioning, and systems administration (Google Apps, Skype and other SaaS solutions)
  • Experience working with events
  • BSc / MSc in IT, computer science or a related field
  • Experience managing Computer Lifecycle & Asset Tracking
  • Industry-recognised certifications (A+, ACMT, MCP)

Perks and benefits:

  • Hybrid working model benefit open to all employees.
  • Fully subsidised healthcare, dental, employee assistance programme(EAP) and more.
  • A dedicated in house L&D department, with access to workshops, online learning and resources to help you excel in your career development.
  • Company laptop, generous annual leave and flexible working arrangements.
  • Our very own “Tramway team” who drive community and morale boosting events for employees to participate in.
  • Annual company get togethers, company charity days and monthly wellbeing talks.