Keen to kick-off your career in IT?

If you are interested in the latest technologies and want to make a difference to our customers, Dell Technologies is the right place for you!

The Enterprise Technical Services Graduate Program is looking for graduates speaking Italian. As part of the program you will undergo an intensive training over a 12-month period, with focus on different technologies, soft skills and hard skills. You will play an important role in solving customer’s everyday problems related to complex technical issues, as well as creating and updating our CRM and Knowledge Base.

What can you expect?

• Work with our highest tech & most sophisticated products – from IT hardware and software to servers, networking, storage and the cloud

• Troubleshooting and solving technical issues related to installation, operation, configuration, customization, performance and usage

• Collaborating daily with multiple stakeholders (Engineering, Field Teams, Management) in order to seamlessly resolve complex technical issues

• Documenting all issues accurately and creating knowledge articles on all new issues

What do we offer?

• Permanent contract

• Industry certification and examination

• Relocation bonus

• Work-life balance

• Career and development opportunities

• Ongoing training and research to keep up to date with product developments

You will:

• Resolve customer-reported issues while working closely with other cross functional teams

• Provide feedback to Engineering for improving the product quality and reliability

• Manage your own schedule of cases, which includes determining priority levels and sometimes negotiating and setting expectations with customers

• Document relevant information and ensure that the customer is communicated with in a timely manner regarding the overall progress of their issue and treated with the highest degree of respect

• Drive operational excellence through quality closures and proper escalation of issues

• Who are we looking for?

  • Fluent in Italian

  • Recent Graduate with Bachelor’s Degree in a technical or related discipline

  • A passion for collaborating, solving problems and interacting with customers

  • Multi-tasking and prioritizing skills with attention to detail

  Interviews will take place remotely via Zoom.