What You’ll Be Doing
- Using your Java, database and web API and UI skills to seek critical customer technical issues to R&D from our Technical Support organization
- Resolving ways to "find the bug" utilizing outstanding troubleshooting techniques and all the tools and systems available within the R&D organization, digging deep into the code
- Identifying root causes, proposing test cases and fixes, and developing new debugging tools while working closely with product teams
- Providing timely information to customer facing teams to improve overall customer happiness
- Mentoring Technical Support on technical issues and best practices
- Building relationships with other teams across Customer Services, R&D, and data center operations as a technical specialist
- Championing Support and Debug initiatives throughout R&D
What We’re Looking For
- Developer-level technical chops along with a strong desire to interact with customers, support engineers and management on high-profile issues critical to the long-term success of the company
- Proven curiosity, passion, integrity and outstanding attention to detail in professional and personal pursuits
- Unparalleled troubleshooting and problem-solving skills
- Excellent written and verbal communication skills, as exemplified by clear bug/issue explanations, documentation of knowledge, mentoring ability, and comfort interacting with all levels of management
Required Technical Skills
- Proficiency in an object oriented language; Java preferred
- Experience with a known IDE: Eclipse or IntelliJ
- Familiarity with Oracle and/or other relational databases (Postgresql, MySQL etc)
- Familiarity with core web technologies: HTTP, JSON, REST, XML
- Experience using Linux environments, such as Ubuntu
Desired (optional) Technical Skills
- Previous Salesforce / Force.com development experience
- Front end development experience: Javascript, HTML5
- Experience with Oracle SQL developer
- Experience with mobile app development: iOS/Android Simulator
- Log parsing in Splunk
- HTTP traffic analysis: Fiddler or Charles
