We're looking for a highly technical problem solver who doesn’t require a script or an owner’s manual to help clients integrate and navigate our solutions. While you don’t need to be a developer, you should be comfortable writing scripts and be willing to specialize in the more technical nuts and bolts of our system and API. Beyond the technical skillset, we are looking for someone who can delight our customers with promptness, thoroughness, accuracy and even the occasional pun. The role encompasses all manners of problem solving and using multiple support channels of email, phone, ticketing systems , video and chat.

Responsibilities:

• Field support calls and emails from developers and business users about account integration and functionality.
• Working alongside PayPal’s Merchant Technical Support team to share common knowledge across all payment products and process
• Assist customers with our API. You’ll be intimately familiar with the API.
• Debugging web services by building example integrations and experiment with merchant problems.
• Assist customers with migrating their data to Braintree in a way that is least disruptive to their business and workflow.
• Be willing to comb through support and developer tickets to rewrite existing workflows, spot problems and trends, and let the right groups know when you find an issue.
• Perform analysis to help merchants improve their approval ratios and help them make more money by way of our software.
• Be actively engaged in understanding this quickly evolving industry from end-to-end in order to intelligently discuss workflows and solutions with merchant.
• Participate in a support retrospective where all functions of the group are reviewed and improvement action items are established.
• Engage in software development discussions to create/improve our systems.

• Must be a self-starter and self-learner.
• Can’t be afraid of code. You might not be an expert but you should be willing to learn as you go.
• Technical ability and comfort like no other. You should feel brave leaping into a technical abyss.
• Someone who is routinely the Tech Support hotline for his/her family and friends.
• 2+ years experience in a technical role that put you in direct contact with customers or clients.
• Willingness to spin up a Digital Ocean or EC2 instance to test network connectivity issues or integration issues.
• Experienced in two or more of the following:  Java, C#, VB.NET, PHP, Ruby, Python.
• Experience with HTML, JavaScript and one of the following: Angular.JS, jQuery
• Experience with Web Services, REST
• Mobile development Android / iOS
• Someone who possesses infinite patience and devotion to those he/she serves.
• Comfortable with a flexible work schedule that may involve working outside of core hours