ActiveCampaign seeks a German Customer Experience Language Specialist to drive growth and customer success through native and localized content creation. This is a full-stack localizer role: a  special mixture of content marketing, localization, UX copywriting along with the unique flavors your experience brings to building the ideal customer experience in German.

We are building a team of localization and international growth professionals committed to learning and sharing our passion across the entire organization.

At ActiveCampaign, we believe that localization is only the start of ethical global growth. As a global-native company we are committed to creating wow in all languages across all stages of the customer experience.

• Write & transcreate blog posts, ebooks, site and landing pages for marketing campaigns
• Make improvements to the localized website to generate high quality organic traffic and improve conversions with expertly written calls-to-action and product marketing material
• Measure and generate key insights on the customer and business impact of localized as well as native-language content
• Contribute to the selection, onboarding and training of specialised localization vendors & content creators for your market
• Own the localized customer journey and develop content that wows and educates customers on customer experience automation
• Conduct customer interviews and author customer stories for our German speaking customers.
• Review translated materials and guide vendors on continuous quality improvement
• Make quality resources such as glossary and style guide valuable and relevant for company stakeholders and vendors
• Author UI microcopy that educates users on new functionality and CXA best practices
• Champion the needs of the German-language customer within all areas of the business and collaborate with German-team stakeholders to refine priorities for market growth
• Help marketing, sales, education and customer success colleagues execute on global content initiatives in the German-language
• Establish various workstreams of German-language content creation including localization, transcreation, and native authorship

• Have native language and cultural proficiency - you have been educated and worked, professionally, in this language.
• Demonstrate an ability to author original marketing content, in your native language.
• Iterate everything, always and be ready to report on impact to website traffic, lead generation and conversion.
• Be a problem solver and decision maker, with the ability to prioritize and get very creative with limited resources.
• Understand on-page and off-page SEO fundamentals and be able to apply those to German-language content.
• Have experience working with translators and localization production either as a localization team member or in a close partnering role.
• Experience managing complex marketing and localization projects involving several stakeholders while meeting tight deadlines.
• Exposure to CAT tools,translation memories & termbase, translation & localization quality programs and workflows.
• Thorough understanding of overall SaaS & marketing metrics that matter and how your work impacts them.

We understand that this is not a typical job - but we encourage you to apply even if you don’t tick every single box. In your cover letter, tell us how your unique skill set would help ActiveCampaign create wow in your language and make the international customer a hero. And please share a link to one piece of published marketing content that you’re most proud of!

ActiveCampaign is an employee-first culture. We take care of our employees at work and outside of work. Some of our most popular benefits include our comprehensive health and wellness benefits (including no premiums for employees on our HSA plan, tele-health and tele-mental health, and access to the Calm app for mediation), open paid time off, generous 401(k) matching with no vesting, a generous stipend to outfit your remote office, and a focus on career growth including access to personal and professional coaching. We take a proactive approach to diversity and inclusion and offer parental leave, career pathing, and support employees’ ongoing learning and development through Udemy and access to life coaches via Modern Health. We also offer cool swag.

ActiveCampaign is an equal opportunity employer. We recruit, hire, pay, grow and promote no matter of gender, race, color, sexual orientation, religion, age, protected veteran status, physical and mental abilities, or any other identities protected by law.

Our Employee Resource Groups (ERGs) strive to foster a diverse inclusive environment by supporting each other, building a strong sense of belonging, and creating opportunities for mentorship and professional growth for their members.