The Salesforce Field Service Solution Engineer is responsible for envisioning and presenting innovative Salesforce solutions that take the field service management market to new heights. This position is within the EMEA South Service Cloud Solution Engineering team which focuses on the top companies across all industry segments across the Middle East, Africa and Mediterranean countries.
The successful candidate should bring technical and sales skills that establish credibility and presence that is confident and assured both to internal stakeholders and to external customers and partners. Our team engages across the sales organization with the goal to develop transformational visions using Salesforce technology solutions while overcoming technical objections within a complex sales campaign. Our team also drives enablement and sales of Salesforce Field Service and Salesforce Scheduler. Ideal candidate would understand today’s business challenges such as:
The ideal candidate is a collaborative team member, enabler of the broader solution engineering and sales teams, and eventually a deep-subject matter specialist within the Service Cloud Field Service product suite. Join a team that works hard while ensuring the team’s success but also makes sure that we’re having fun along the way.
What is a Solution Engineer?
Also known as a " Pre -Sales Engineer" or "Sales Consultant," the Solution Engineer is responsible for presenting product offerings and architecture in the best light to prospects and customers, to evoke confidence in company’s technology infrastructure, and to remove all technical objections in the sales cycle. To accomplish this, the Solution Engineer must have a strong desire to leverage their technical and/or sales skills, including the ability to solicit business requirements, develop a technical sales strategy, configure and effectively demonstrate the solutions that address these requirements and provide business value.
Solution Engineer - Field Service
The Field Service Solution Engineer is responsible for presenting our Salesforce Field Service product offerings to prospects and customers based on a customer's specific business requirements. The primary goal of our team is to use our customer service expertise to become trusted advisors and highlight how our products can solve their customer service challenges and how our products will provide a return on their investment.
You'll be expected to analyze the service needs and requirements through deep discovery, use your service experience to recommend a solution, discuss industry best practices to improve their business processes, and ultimately make the customer confident that a partnership with Salesforce is right for their business.
Your Impact:
Minimum Qualifications: