Field Service Engineer – Munster – Permanent!

The ideal candidate will have an analytical mind & strong problem-solving ability.

The job will suit an excellent problem solver with strong software & PLC experience.

For further information or a confidential discussion please contact me to discuss further!

Job Purpose

This is a customer facing role with responsibility for meeting customer needs and developing lasting partnerships with key customers by liaising with them in a professional manner.

As Field Service Engineer, you will be travelling to work on customer sites, ensuring installations, scheduled maintenance and training of the product on customer sites are completed meeting service level agreement.

Key Responsibilities

• Communicate with customers to determine needs and explain complex issues
• Diagnose complex automation issues
• Attend relevant equipment breakdowns if they occur, diagnose faults, identify parts required and make the repair
• Oversee repairs and technical improvements
• Installation and maintenance of product on site to a high and consistent standard
• Inspect/test material and machinery for safety
• Ensure proper maintenance of onsite equipment
• Supervise and direct onsite personnel as required
• Submit issues for escalation to appropriate department in site if required in a concise manner, manage issue to resolution
• Responsible for maintaining customer service logs, internal service, and stock order records
• Manage field activities and implement engineering designs

• Third level qualification in one or more of the following – Electrical, Software, Controls, or Mechatronics Engineering.
• Multi-disciplinary experience in a similar role
• Well-versed in technical aspects of field projects, including machinery and equipment
• 5+ years’ experience in a similar role