Be part of something bigger!

BD is one of the largest global medical technology companies in the world and is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. We have over 70,000 employees and a presence in virtually every country around the world to address some of the most challenging global health issues.

What can we offer you

MMS - Medication Management Solutions group is looking for a Product Specialist to provide technical support on problems that our field service engineers cannot resolve and work on new product introduction and sustaining engineering projects.
This vacancy has opened due to an internal company move.
You will have the unique opportunity to work with software and hardware for the BD Alaris Plus Infusion Platform.

www.bd.com/en-uk/products/infusion

For the selected candidate, this position is offering 35 hours working week, competitive salary, bonus and substantial benefits package, company credit card (private medical care with AXA and pension).

Key responsibilities will include:

• To represent GCS on New Product Introduction and Sustaining Engineering projects.
• To provide 2nd level support to the Affiliate and Distributor Field Service Engineers and when required provide onsite support to resolve escalated issues.
• To coordinate 3rd level support with relevant departments to deliver solutions to both Affiliate and Distributor FSEs.
• To manage escalated customer queries through to resolution and liaise with Manufacturing, MDM, Customer Advocacy, Technical Documentation and Sustaining Engineering.
• To provide technical detail for customer communications and review their accuracy before release.

• MEng in Electrical and Computer Engineering/ Electronics/ Biomedical Engineering
• Experience with Medical Device’s repairs
• HW/SW – troubleshooting and computer networks (CompTIA A+ and Network+)
• NPI and Sustaining Engineering projects
• Ability to prioritise
• Experience in working in a multi-cultural environment