Would you like to help to create the future of a product used by thousands of businesses and millions of consumers? Phorest Salon Software powers over 8,000 hair and beauty salons in the UK, Ireland, Germany, Australia, Finland, the USA and Canada and the platform processes 7 million appointments a month for hair and beauty consumers.
Our system touches every point of the salon experience - from the in-salon software appointment calendar and CRM with a fully integrated marketing suite, to staff apps to payments. We are also the window through which the salon provides their end customer with an amazing experience through custom native apps, eCommerce and online bookings. Why? Because we want to help salons find their dream clients and get them back more often and spending more.
Phorest is the number 1 salon software brand for premium independent salons in those markets and one of our next goals is to allow our customers to easily receive payment from their clients using our software.
The Opportunity
Over the last 18 months, we have taken significant steps to integrate our product into the payments space. Our goal is to ensure Phorest can facilitate any type of financial transaction that occurs between our salons and their end customers. This is a technically complex and challenging domain, and one which has a huge potential impact for the future of the company. We’re really only just getting started, and we have lots of exciting ideas around payments that we want to bring to our product.
We are looking for an Engineering Manager to head up a new team in our Payments group, working with other folks in the payments group on one of our most important company initiatives, the creation of a payments platform. You will get stuck in and design, architect and even contribute to codebases as you shape a new team of existing and new Phoresters.
This is an exciting opportunity for someone who wants a new challenge, where you’ll bring your experience to a supportive, growth mindset environment that will enable us to achieve our goals. You will join a multidisciplinary group of technology, product and design folks in building the future of payments in the hair and beauty industry.
What You’ll Do
You will be responsible for leading an Engineering team within the Payments domain of our product, including their overall health, productivity and impact.
Work with the Product Lead to translate the strategy into a set of capabilities / features that both aligns with the strategy and solves real customer problems
Work with the Engineering Managers, Principal Engineers and others in the group to ensure their team understands the strategy, and that the work of each team is aligned with that strategy
Ensure there is a way for your team to measure the effectiveness of their outputs on customer behavior, so that they can understand if their work is having a positive effect on both customer behaviour and the overall strategy
You will work with your team to ensure an appropriate balance of new capabilities and technical maintenance is being carried out within each development cycle so that the technical health of the platform is conserved as the platform evolves
Help identify bottlenecks within the team, improve working processes, and ensure software delivery best practices are being used to our advantage
You will be responsible for tracking the progress outwards to the wider Payments stakeholders, ensuring new capabilities are released on time and to the required quality standards
There is going to be some hands-on work here, as a leader of this team you are going to need to understand how things work, there will be times where you will need to contribute to the team's work, review code and support them in designing and building complex distributed systems. You’ll help guide your team to design technical solutions that are appropriate in terms of scale, resiliency and reliability.
Have regular 1 to 1s with each person to ensure they are happy and engaged in their work, as well as to coach them through any problems they are wrestling with
Provide regular feedback and periodic performance reviews
Understand each person’s long term aspirations, helping them to set goals and carve out opportunities for growth in their career that is aligned to those goals
You will attend regular Product and Engineering management meetings, where you will have the opportunity to influence decisions that affect the entire engineering group
You will help build our engineering brand by both talking about and sharing blog posts on the amazing work we do
What You Need
5+ years demonstrated impact in a similar leadership role, at scale
Bachelor's Degree in Computer Science or a similar related field
Strong proficiency and at least 5 years of professional experience with object-oriented software design - (for example Java, Kotlin, Ruby)
Discipline and appreciation of working with TDD / CI processes.
Experience designing distributed services that can communicate in a fault-tolerant manner using both RESTful and message-driven APIs.
The ability to collaboratively lead the evolution of your team’s strategy, setting unambiguous roadmaps and goals for the team and then delivering on them in a healthy, predictable and sustainable way
Experience managing people
You should be comfortable coaching team members. You will communicate expectations clearly and deliver individual feedback frequently
You have a proven history of building close working relationships with your product counterparts and external stakeholders, with the ability to inspire and motivate, improve quality and productivity, while maintaining technical innovation and excellence
Strategic thinker, with an ability to express and convey thoughts in meaningful ways in a fast paced and evolving environment, with a high degree of autonomy
Previous hands on development experience with complex distributed systems
Experience working with and managing Agile teams, as well as driving improvement across the whole development process
Experience developing and supporting engineers in their personal growth and career progression. You foster an environment where communication, teamwork, and collaboration are rewarded
You focus on quality, while increasing efficiency, delivering value and reducing waste
Previous experience with payments whilst not necessary, would certainly be an advantage
Benefits
Your wellbeing is important to us - we provide private healthcare, an employee assistance program and a free online GP service (WebDoc).
As part of our Financial Wellbeing, we provide competitive Compensation, an Employee Share Purchase Scheme, Pension, Life Assurance, and Income Protection.
We help you travel by providing a bike to work scheme as well as tax saver transport tickets.
We care for your family and provide Enhanced Maternity and Paternity benefits.
We grow our own timber! We provide a great learning environment including an extensive onboarding program.
Career development is important to us. We even have our own in-house Learning and Development/Business coach and many online resources including LinkedIn learning.
We don’t believe in formal dress codes. We prefer business casual.
We understand work/life balance is so important. We offer flexibility around working in the office or remotely. If you do want to join us in our office, we have an excellent city centre location which you can easily get to from all parts of the city
