About Udemy

Udemy is the world’s largest education platform with more than 30 million monthly visitors.  Through our Consumer and Enterprise businesses, Udemy creates new possibilities for people and organizations everywhere by connecting them to the knowledge and skills they need to succeed in a changing world. 

The Udemy consumer marketplace offers thousands of up-to-date courses in dozens of languages and provides the tools learners and instructors need to achieve their goals and reach their full potential. 

For companies, Udemy Business (UB) offers an employee training and development platform with subscription access to thousands of courses, learning analytics, as well as the ability to host and distribute their own content. Our enterprise platform is among the fastest growing SaaS businesses in the world.  UB has more than 10,000 customers and serves the majority of the Fortune 100. 

We are proud to be recognized for our world class employee experience:

Business Insider SF: Best Places to Work Bay Area

Built In Colorado: Best Places to Work

Best Workplaces (Great Place to Work List): #1 in Turkey

Certified Best Place to Work:  Dublin

Fortune: Change the World Company

Udemy is headquartered in San Francisco with hubs in Ankara, Turkey; Austin, Texas; Boston, Massachusetts; Mountain View, California; Denver, Colorado; Dublin, Ireland; Melbourne, Australia; New Delhi, India; and Sao Paulo, Brazil.

Information regarding data privacy is available within the Udemy Careers Privacy Notice.

About The Role:

As the engineering manager on the Internal Tools team, you will be helping Udemy simplify and integrate its business processes using Pega. We are a global business with millions of customers, ranging from consumers to large enterprises. Our internal tools are crucial to providing a high-quality service to our learners, our instructors, and our administrators.

We want to supply our internal teams – sales, support, finance – with high-quality and responsive tools to let them work fast and be productive. Some of these tools cover routine operations, such as managing course refunds or onboarding a new enterprise customer; while some cover extraordinary operations, such as responding quickly to internal and external site outages. The business process work will be done in collaboration with full stack web development teams with work domains that include investigating fraud, managing high traffic sites, and conducting experiments.

Key Responsibilities:

• Work with internal stakeholders to determine priorities for workflow conversion, including payments processing, fraud/risk, and customer support
• Manage a team of 2-3 engineers who will create and maintain workflow patterns using Pega
• Oversee the integration of new and existing Udemy services into workflow-based solutions
• Help product owners in multiple groups work on as-is analysis as well as planning for to-be replacements
• Plan, organize, and complete work within agile sprints
• Contribute to a team culture that values openness, inclusiveness, respect, quality, robustness, scalability, and humility while fostering innovation.

Qualifications:

• Experience in engineering management, hiring, coaching and career development
• Ability to communicate effectively with stakeholders from diverse backgrounds
• Strong software engineering skills and understanding of best practices
• Understanding of Business Process Management (BPM) methodologies and techniques
• Experience with object-oriented programming in at least 1 programming language
• Experience with web technologies

Preferred but not required:

• Experience with Pega or a similar workflow/business process tool such as Service Now, Appian, or IBM Business Process Manager.
• Experience with microservices architecture
• Experience with Zendesk, Salesforce and payment systems
• Experience with SQL