Company Description

FireEye is the intelligence-led security company. Working as a seamless, scalable extension of customer security operations, FireEye offers a single platform that blends innovative security technologies, nation-state grade threat intelligence, and world-renowned Mandiant® consulting. With this approach, FireEye eliminates the complexity and burden of cyber security for organizations struggling to prepare for, prevent, and respond to cyber attacks. Learn more about FireEye's world-class solutions and global footprint at https://www.fireeye.com/company.html.

Job Description

Reporting to Manager, Endpoint Operations and Regional IT, the Endpoint Client Services Analyst role will have a primary focus on Endpoint Productivity for FireEye EMEA employees, managing and maintaining our Windows & MacOS endpoint fleet and supporting IT Service Delivery for the wider EMEA region.  

Support project teams focused on migrating our managed endpoint and mobility suites to modern architecture, as part of global technology transformation projects currently underway.  

With exposure to a wide array of business processes and technologies as part of a dynamic, fast-paced Architecture and Operations team the Client Services Analyst role is well positioned contribute to evolving and maintaining the Endpoint productivity tool suite, in support of our highly technical enterprise employee base on the frontlines of Cyber Security.   

DUTIES & RESPONSIBILITIES  

Front-line and Second-line support for our EMEA regional team, including local IT support in our Cork office. 

Ensure a consistent and unified device management experience, leveraging Endpoint Enterprise tools and services. 

Partner with Information Security Teams leading the introduction and adoption of evolving security stack architecture elements 

Drive security and configuration standards compliance, and drive spearhead remediation efforts where necessary 

Drive active partnership with mergers and acquisitions integration teams to ensure that goals are achieved for IT productivity tool enablement. 

Partner with the Technical Writing team to drive active contribution to Self Service, Knowledgebase and internal Support documentation. 

• Degree/Diploma in Information Technology, or comparable qualification from a relevant discipline from a recognized university.  
• Solid understanding of operating system principles and architecture, particularly for Windows, and ideally for MacOS. 
• Experience supporting Windows Endpoint devices at enterprise level  
• PowerShell Scripting experience a positive 
• Exposure to SCCM, InTune, and other Enterprise Management solutions for Endpoint 
• Positive attitude with a strong focus on creativity and active solutioning. 
• Excellent communication skills (both written and oral). 
• Strong analytical skills for solving complex cross-functional problems. 
• Ability to work independently and to communicate ideas to other team members effectively.