We are looking to recruit dynamic and flexible team-mates who will dedicatedly participate in our Customer Experience teams daily in order to deliver on our unifying purpose of helping our customers by solving their problems in the quickest, simplest, easiest way possible …and make them feel great about eBay along the way. Our Teammates are obsessed with the customer experience we offer.

You will:

• Communicate with eBay customers through inbound and outbound calls, emails and chat
• Build and sustain an extraordinarily high level of skills centered on sophisticated customer handling and excellent communication
• Take ownership for customer issues so that they are resolved and you keep customers updated along the way
• Ensure all information related to customer issues is logged and tracked
• Provide a quick and deep understanding of customer priorities & identify key improvement areas. Understand our customer needs & act with the customer in mind
• Be an advocate and ensure satisfaction of the high volume customer group
• Achieve Quality, Satisfaction & Metric driven Targets as set out by Team Leader
• Apply discretion and deliver timely judgments with the primary goal of resolving the client problem and retention of a satisfied customer
• You expertly follow up with members on issues that were not able to be resolved during a single contact
• You are compassionate to member concerns and show a genuine dedication to help our customers and solve their problems
• You successfully balance eBay expectations with member expectations
• You make our customers feel great about eBay

• Fluent written and verbal English essential
• An excellent communicator and experienced in looking after passionate customers
• Excellent at solving problems and you are flexible in your approach
• A shown performer in achieving metrics
• Able to build and maintain strong working relationships
• Able to work in a customer contact, target-driven environment – you love to hit your metrics & over-achieve on your goals
• Flexible, independent and have a remarkable team spirit
• Familiar with working on the Internet with a working knowledge of Microsoft Office programs such as Outlook, Excel and Word
• Available to work evening and weekend shifts
• General understanding of eBay- it is an advantage if you are a buyer or seller on eBay
• Eligible to work in Ireland

• A team that helps to shape the shopping experience of the future
• An encouraging environment that allows our employees to thrive and learn
• We provide benefits which ensure you are well taken care of with quality health and wellness programs including free site gym!
• We provide the opportunity to be a part of a community that has just been voted one of the Best Workplaces in Ireland and Europe 2015
• Basic Salary of €32,240
• Quarterly Bonus Plan
• 25 days Holidays
• Educational Assistance
• Healthcare Plan
• Life Assurance
• Pension Plan
• Discounted Canteen
• Sabbatical every 5 years…. plus lots more!