We are looking for a Director to lead the Site Reliability Operations team for one of the largest and most trusted cloud platforms in the world!
You will lead a team in the Dublin region, supporting our CRM platform. In this position, you will have an opportunity within the SRO leadership team to strategize on our current transformation journey into ever improving, true SRO, and your ideas may help shape the direction of the SRO organization.
Our team provides the Incident Management, Detection, Operational and Software Engineering expertise, as well as any Root Cause Analysis/remediation and other proactive measures to improve the stability of customer performance and minimize TTR. We will draw on your past experience as a people and technical leader leading software engineering efforts, keeping your team balanced and productive.
The successful candidate will be leading a team of Site Reliability Operations Engineers, setting a vision for growth and driving operational transformation, while automating how we do Operations, with a constant goal to reduce toil and fragility. As such, you have a balance of technical expertise, leadership skills and managerial experience. Your operational skills are sufficiently advanced to enable you to set technical direction on incident bridges and marshal resources accordingly, as well as ensuring that investigations follow the appropriate troubleshooting paths, monitoring, triage and change execution remain optimal. As a leader in this role, you demonstrate a strong focus on engineering practices, service ownership, agile leadership and people management skills. Your scope will span the full breadth of our Private Cloud and Hyperforce public cloud infrastructure.
Key Responsibilities
You will be supervising the day-to-day responsibilities of front-line Site Reliability Engineers. The ideal candidate combines software engineering management experience with an agile develop process with both excellent multi-functional communication and organization skills and experience with handling enterprise-scale Internet services. As a technical leader, you will both build the strategy for your team’s role in a larger movement to DevOps principles within Salesforce, and set the tactical direction across multiple teams as you drive investigations within incident investigations. This position will involve encouraging and maintaining positive relationships with other connected areas of the business, ensuring the SRO team are vital partners within a continuous cycle of engineering and process improvements.
You will be responsible for:
