Based in Dublin, our client is a world leader in providing consulting, information technology and outsourcing services. This company continue to grow and expand their dynamic team and are currently looking for a Desktop Support Engineer to join them on a permanent contract.
Our client is looking for a candidate with 2-3 years hands-on experience with Windows/Linux/Mac OS environments, who can provide technical assistance to their internal clients. The successful candidate will help install, upgrade, and troubleshoot hardware and software systems.
Job Reference: BBBH 21170
What will a Desktop Support Engineer do?
- Address user tickets regarding hardware, software, and associated desktop infrastructure.
- Walk customers through installing applications and computer peripherals.
- Ask targeted questions to diagnose problems.
- Guide users with simple, step-by-step instructions.
- Conduct remote troubleshooting.
- Test alternative pathways until you resolve an issue.
- Record technical issues and solutions.
- Direct unresolved issues to the next level of support personnel.
- Follow up with clients to ensure their systems are functional.
- Report customer feedback and potential product requests.
- Help create technical documentation.
- 2-3 years hands-on experience with Windows/Linux/Mac OS environments
- Knowledge of office 365, Teams and Microsoft productivity suites.
