Desktop Support Team (GSD) are looking for several Desktop Support Agents. As a member of the Desktop Support Team (GSD) you will be responsible for supporting company internal staff with Technical & Non-Technical queries to enable them to carry out day to day activities.
• Queue management Inbound & Outbound; with a strong focus on achieving SLA targets
o PrimaryCall’sandLiveChat/E-Mail
Identifying customers’ needs, clarify information, research every issue and providing solutions
Delivering world class customer experience
Build sustainable relationships and engage customers by taking the extra mile
Document all call/chat information according to standard operating procedures
Championing adherence and compliance to process and policy
Identify and escalate issues to supervisors and / or relevant team
• Fluency in English essential
o Written&oral
• Excellent data entry and typing skills
