As a Customer Training & Education Specialist at ActiveCampaign, you are part of a Customer Success & Services organization that is focused on cultivating strong relationships and loyalty with more than 150,000 businesses around the world. Our customers rely on ActiveCampaign to make smarter business decisions based on data-driven analytics and workflows. We pride ourselves by being the primary point of contact for all of our customers and are dedicated to providing personalized experiences to each and every brand.

• Delivering engaging, high-impact ActiveCampaign software training courses that drive product adoption to internal and external user of ActiveCampaign
• Collaborating internally to ensure consistency of content across teams
• Partnering with others to create effective courses using instructional design, adult learning methodologies and technology to enhance learning
• Assisting with evaluating the effectiveness of customer training programs
• Creating a true “ActiveCampaign experience” for all attendees
• Brainstorm with Education, Success and Marketing Teams to create new, high-value one-to-many webinars.
• Partner with the Localization Team to ensure we are delivering a global first product
• Present webinars for AC prospects and early-stage customers

• 2+ years of experience in customer success or training; SaaS experience is desirable
• Ability to effectively capture the attention of large audiences and keep them engaged
• Passionate about providing an exemplary customer learning experience
• Demonstrated understanding and application of effective learning strategies
• Exceptional organisational and communication skills – both verbal and written
• Technical expertise, ability, and appetite to acquire knowledge of new products
• Desire to serve as the voice of the customer and collect feedback to drive continuous improvement across all ActiveCampaign functional areas
• Demonstrated ability to deal with rapid change and be a strong team player
• Multi-lingual preferred, but not required

ActiveCampaign is an employee-first culture. We take care of our employees at work and outside of work. Some of our most popular benefits include our comprehensive health and wellness benefits (including no premiums for employees on our HSA plan, tele-health and tele-mental health, and access to the Calm app for mediation), open paid time off, generous 401(k) matching with no vesting, a generous stipend to outfit your remote office, and a focus on career growth including access to personal and professional coaching. We take a proactive approach to diversity and inclusion and offer parental leave, career pathing, and support employees’ ongoing learning and development through Udemy and access to life coaches via Modern Health. We also offer cool swag.

ActiveCampaign is an equal opportunity employer. We recruit, hire, pay, grow and promote no matter of gender, race, color, sexual orientation, religion, age, protected veteran status, physical and mental abilities, or any other identities protected by law.

Our Employee Resource Groups (ERGs) strive to foster a diverse inclusive environment by supporting each other, building a strong sense of belonging, and creating opportunities for mentorship and professional growth for their members.