This opportunity is join a super e-learning SAAS company who are growing their customer success division who have a customer centric focus and deliver amazing customer experiences. As Customer Success Manager you will be working with an assigned group of global accounts, support onboarding and implementation of products, services and training to both new and existing customers. AS their customer success manager you will be their point of contact, representing them internally, acting as the voice of the customer with everything from product roadmaps and development to training and onboarding.

What will my main responsibilities be?

• Building long-term relationships with your customers and help them to add value to their organisation
• Partner closely with customers to understand their needs and act as their trusted advisor, helping to shape and deliver a robust ongoing plan to achieve their goals
• Establishing relationships with your customers to drive adoption and engagement, focusing on product implementation and managing support escalations.
• Join the onboarding process to build relationships with Stakeholders and partner with Onboarding Specialists to ensure a seamless transition post-launch.
• Developing tailor made training plans per customer and executing customer success plans including goals and performance metrics.
• Tracking customer activity, identifying areas of improvement and risk and customizing plans for maximum success.
• Work on projects within the customer success team to proactively improve the customer journey

• The ideal candidate will have at least 2+ years’ experience in Customer Success / Account Management, preferably in SAAS
• Communication is key and you’re able to prioritise and multi-task with excellent organisation, project and time management skills.
• You’re comfortable engaging with customers directly, building relationships and have strong commercial acumen