Description
The Customer Success Manager (CSM) at AYLIEN is responsible for establishing customer relationships and becoming a trusted advisor and “go-to” person for all things customers. The CSM plays an integral part in our customer’s success with AYLIEN and brings value to every interaction - from onboarding to product adoption to account growth.
Core Responsibilities
- Drive retention and growth among our most valuable customers by understanding their business needs and helping them succeed
- Enable successful onboarding of new AYLIEN customers
- Implement a plan with customers, meeting regularly to understand and respond to their needs
- Identify opportunities for customers to act as AYLIEN advocates (e.g. testimonials, case studies)
- Collaborate closely with all internal functions and especially sales, marketing, product and technical support to manage pilot customers, renewals, and expansion opportunities
- Marshall resources across the AYLIEN org as needed to support customer needs
- Bachelor degree or equivalent
- Individual with a Strong Technical Aptitude
- Experience working with SaaS product essential -experience working with Rest APIs preferable
- Ideally 1 - 2 years in a Customer Success or similar role
- Experience with building and maintaining relationships
- Empathetic, positive attitude with a desire to help our customers reach their goals
- Passion for technology and for being a part of a fast-growing SaaS company
- Comfortable in a Startup environment (change, wear multiple hats, etc.) and an Agile environment
- Strong analytical and troubleshooting skills
- Excellent communication skills, highly organized, collaborative and detail-oriented
- Results-driven mentality with a bias for speed and action
- Naturally curious, good at asking the right questions to gain the most valuable information
- A high level of accuracy, attention to detail and documenting minutes of meetings is a must
- Experience with MS Office / Google apps - spreadsheets, word processing, etc. is a must
Benefits
As an ambitious and diverse Irish based AI tech company, we feel we have much to offer you when joining our team.
- While your job title may suggest that you have a defined set of responsibilities, at AYLIEN we operate with an “all hands on deck” mentality. Not only does this make you a more proactive and resourceful team player, but it allows you to pick up problem-solving techniques and skills you might not have been exposed to previously
- Your role is highly visible and the impact of your work is immediately apparent. This clear and immediate insight into the effectiveness of your contributions gives you a feeling of immense job satisfaction. And that satisfaction fuels your desire to put your best foot forward so you can continue making a meaningful impact and help AYLIEN grow.
- By joining AYLIEN at this stage, you have the opportunity to be part of a small team of passionate people who care about their work and are eager to help the company succeed.
- You’ll work closely with the company’s founder and senior leaders, by doing so, you will think more like a business owner and come up with ideas that don’t just benefit you and your team, but the company as a whole.
- This is a great opportunity to experience a different kind of work environment. AYLIEN is a fast-paced, friendly, ever-changing workplace with people that don’t shy away from responsibility and who don’t take themselves too seriously
