The mission if you choose to accept it

You walk into your favourite restaurant. Your favourite waiter welcomes you at the door and brings you to your favourite table. You ask the waiter what the specials are today and because they know you, they know exactly what to recommend. This is why you love the restaurant. The food is fantastic, the service is top class and it all makes for a delightful experience.

This is what we aspire to at Nory. We are a hospitality Saas business founded by hospitality professionals. Delighting our customers is why we get up every day!

Our Customer Success Engineer will play a key role in delighting our customers each day. You will work to support our customers by collaborating with our support and success teams to identify, track, and resolve technical issues across the Nory platform and mobile apps.

 

Your profile

You love problem-solving, troubleshooting, and creating solutions.

Teamwork: You love working with others to understand problems and implement solutions. Delighting our customers is a group effort that involves engineers, designers, sales and success agents. We all work together to help our customers thrive each day.

If you’re ready to bring your spark to our team, then look below for the technical requirements!
 

• Ensure successful onboarding of customers on Nory’s solutions, supporting with integration, authentication, transformation and consulting efforts as needed.
• You are interested in troubleshooting deep technical problems at the application and infrastructure level.
• Experience working with APIs - creating API calls, understanding of API frameworks.
• You have experience analysing logs and data.
• You have worked with databases (SQL and NoSQL) and feel comfortable doing so.
• You have deep experience with scripting languages and automation geared towards monitoring and alerting of issues (eg: Shell, Python, Javascript, etc)
• Document any new technical issues, investigate solutions and communicate the solutions to the appropriate teams

• Stock Options
• Flexible working culture
• Home office setup
• 25 days holidays per year
• Annual personal development budget
• Pension and private health insurance
• Regular workshops, presentations and learning sessions
• Regular events and team get-togethers