This role is full time and permanent with unrivalled career progression opportunities.

At ABTRAN we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees have been key factors in our company’s growth. We are hiring the best people and helping them grow both professionally and personally, to ensure a bright future.

Let us tell you more about this great opportunity:

Abtran are currently hiring Customer Service Advisors. Reporting to the Team Leader, this role provides a fantastic opportunity to join our team on a full-time permanent basis. 

How you will spend your day:

• Provide relevant advice to customers primarily by phone but also through other communication channels as required, including email, post, webchat and social media platforms.  
• Using your product knowledge to solve problems for customers 
• Keeping yourself up to date with business and product information 
• Effectively managing a database through accurate and efficient data entry 
• Adhering strictly to data protection and confidentiality laws 
• Ad hoc duties as required 

Our ideal candidate:

• Previous Customer Service experience
• Must be flexible between our two Cork offices (Mahon & Model Farm Road)
• Excellent verbal and written communication skills
• A high level of accuracy and attention to detail
• Strong computer skills are essential
• Proven ability to deal with problems and solve them effectively
• Ability to work well either individually or as part of a team
• Remote Working Requirements
• While this role may be a remote position during COVID-19, you must be resident in the Republic of Ireland.
• Have appropriate remote work set-up - a quiet space with no distractions. Access to a stable/secure mobile phone coverage and high-speed internet connection essential.

• Wellbeing programme focused on our people’s health and wellness
• Health Insurance Discount Programme
• Employee Assistance Programme
• Pension Scheme
• Life Cover
• Internal Development Programmes
• Refer a Friend Scheme
• Cycle to Work Scheme
• Leap Card Tax Saver
• Maternity Pay & Paternity Pay
• Work from home opportunities
• Flexible working hours
• Casual dress
• Company events & social hours
• Subsidised commuter solution