Abtran are currently hiring Customer Service Advisors. Reporting to the Team Leader, this role provides a fantastic opportunity to join our Sligo team on a Full-Time Permanent Basis.
How you will spend your day:
- Provide relevant advice to customers primarily by phone but also through other communication channels as required, including email, post, webchat and social media platforms
- Using your product knowledge to solve problems for customers
- Keeping yourself up to date with business and product information
- Effectively managing a database through accurate and efficient data entry
- Adhering strictly to data protection and confidentiality laws
- Ad hoc duties as required
Our ideal candidate:
- Previous Customer Service experience
- Must be flexible Monday- Sunday 8am-9pm
- Excellent verbal and written communication skills
- A high level of accuracy and attention to detail
- Strong computer skills are essential
- Proven ability to deal with problems and solve them effectively
- Ability to work well either individually or as part of a team
Remote Working Requirements
- While this role may be a remote position during COVID-19, you must be resident in the Republic of Ireland.
- Have appropriate remote work set-up - a quiet space with no distractions. Access to a stable/secure mobile phone coverage and high-speed internet connection essential.
- Wellbeing programme focused on our people’s health and wellness
- Health Insurance Discount Programme
- Employee Assistance Programme
- Pension Scheme
- Life Cover
- Internal Development Programmes
- Refer a Friend Scheme
- Cycle to Work Scheme
- Leap Card Tax Saver
- Maternity Pay & Paternity Pay
- Work from home opportunities
- Flexible working hours
- Casual dress
- Company events & social hours
- Subsidised commuter solution
