What we offer
Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!
The successful candidate will join the Center of Expertise (CoE) – Solution Manager RunSAP Team in SAP Service and Support Centre Ireland. The goal and mission of the Center of Expertise (CoE) is to ensure optimal performance, availability and smooth operation of SAP software as well as to optimize technical and business processes by delivering engineering services to our installed customer base. CoE is the trusted advisor for value realization, protection of investment and acceleration of innovation. In the CoE, we follow a global team model designed to ensure efficient, cross-regional consistency in employee development, quality of delivery, customer expectation and overall satisfaction. Our immense range of expertise results in world-class recommendations & is an immeasurable value for SAP Maintenance and/or SAP MaxAttention and Safeguarding.
As a CoE Engineer in the Run SAP Like a Factory (RunSAP) team, you will take ownership of high value customers and bring technical or application expert knowledge into their OCC (Operations Control Center) project. The candidate will be required to jointly define and document Event Management and Continuous Improvement processes with the customer, therefore, the qualified candidate should possess the required technical and application competencies with committed professionalism, desire and passion in managing critical customers. The RSLF CoE Engineer takes the full responsibility for the quality of the delivered tasks, creates a value case to support OCC/RSLF project proposal and is accountable for the success of the project.
It will be your responsibility to mentor and act as the lead driver in the most critical issues. Candidates should be able to communicate at an executive management level for technical action plans, provide resolution to issues and be able to multi-task and manage a constant workload with extended hours.
The successful candidate must be able to:
• Propose holistic solutions to resolve customer SAP operational pain points.
• Lead onsite and remote teams in the delivery of engineering services for global customers.
• Understand the latest concepts of the Operations Control Center (OCC).
• Define the customer target operational model
• Integrate new business solutions or technical components into operation
• Understand the latest developments and capabilities SAP Solution Manager, Cloud ALM and Focused Solutions.
• Adopt the methodologies CoE Engineering Services and execute the objectives.
• Embrace the functionality and technical capabilities of SAP product releases.
• Demonstrate flexibility and adaptability for customer travel.
• Develop core competencies in RSLF, specifically in the area of OCC, Business Process Operations and Application Operations.
• Provide clear recommendations and guidance to promote customer value realization.
• Provide feedback to Development to improve and innovate our solutions.
Through our SAP Support internal training program and "on-the-job training”, you’ll get the ideal preparation and knowledge you need for a successful start and integrate into our team.
We are looking for candidates seeking constant challenges in a dynamic environment, creative and not afraid of stretch assignments.
WORK EXPERIENCE:
• 3+ years of IT Experience.
• Expert Knowledge of SAP Solution Manager Monitoring Tools and Processes.
• SAP product knowledge, especially in the area of ERP solutions.
• Knowledge of 3rd party Central Alerting tools and Incident Management tools.
• Any ITIL or support experience and experience in managing customers
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.
QUALIFICATIONS AND SKILL COMPETENCIES:
• Bachelor's degree in Computer Science, Information Systems, Physics, Maths, Engineering.
• Technical Inquisitive nature with strong analytical and problem solving skills.
• Technical competency and understanding of running IT and business operations.
• Ability to lead by example with technical competency to provide coaching and mentoring.
• Communication skills and strong business acumen.
• Ability to communicate effectively with business users as well as technical team.
• Customer centric.
• Comfortable working on own initiative.
• Experience as Onsite Team and Backoffice Lead/DEA.
• Successful project implementation experience / project management skills.
• Fluent in written and spoken English.
