The Role:
As a Cloud Operations Engineer (AWS), you will be part of a team that is passionately trying to automate everything possible to make Guidewire systems run more efficiently. The CloudOps Team is dedicated full-time to crafting and running software that improves the reliability of systems in production, serving hundreds of customers and supporting millions of transactions every single day. You will be operating Guidewire’s flagship cloud platform and InsuranceSuite products and building tooling to help ensure efficient operations and optimal availability of all SaaS multi-tenant and customer-focused systems. Cloud Engineers collaborate closely with Guidewire’s product developers to ensure that the Guidewire core cloud products address functional and non-functional requirements such as availability, performance, observability, and maintainability.
This role requires a high degree of independence, ownership and responsibility. If you like to be challenged and have a passion for solving problems at scale with systems like Kubernetes and Aurora, then we would love to hear from you. The ideal candidate is someone who exemplifies the ethics of, "If you have to do something more than once, automate it," and who can rapidly self-educate on new concepts and tools. Bonus points if you have prior experience doing production support of a SaaS platform, and are comfortable working with state-of-the-art highly containerized cloud-native environments in AWS.
Duties & Responsibilities:
- Deploy and operate shared multi-tenant infrastructure for a SaaS microservice-based containerized systems in addition to customer-centric application environments
- Administer and automate the team’s growing presence in AWS
- Operational support for Guidewire’s flagship highly integrated Java-based InsuranceSuite web applications
- Implement and operate a complex single sign-on SAML/OAuth-based central authentication platform
- Develop and deploy tooling to aid in driving 24x7x365 service operations of critical world-wide systems
- Automate deployment tasks for core product and infrastructure tools and maintain automation infrastructure
- Build system documentation and training materials to empower and educate our own and other CCO teams
- Bachelor’s Degree in Computer Science or related field
- Familiarity with the Agile software development lifecycle
- Background with Linux systems administration and strong scripting skills in Bash, Python, Go, etc.
- Experience supporting web applications running on Java / Apache / Tomcat in a live production environment
- Proven experience with automating systems and infrastructure with Terraform
- Production-At-Scale support background in a heavily microservice-based world
- Working with Kubernetes hands-on in a “Been there, Done that” way
- Strong understanding of Single-Sign On, SAML, oAuth (Bonus points if hands-on experience with Okta)
- Background utilizing and supporting log analytical tools such as DataDog (Logging and APM)
- Great understanding of DevOps tools, CI/CD and hands-on experience with git, Bitbucket and TeamCity
- Seasoned expertise around x.509 certificate technology and basic concepts of encryption
- Solid understanding of concepts surrounding containerized networking and all things IP
- Experience working with Relational Databases such as Aurora Postgres and/or Oracle RDS
- Exposure to broad technical skills such as application development, web UI (design and development), JSON, application architecture
- Ability to read and interpret application server thread dumps, Catalina outputs, CloudTrail, and other critical logging outputs.
