The Senior Cloud Operations Services Specialist position is responsible for ensuring the services our customer use remain available, secure and performant.
In this role, you'll administer, support, maintain and improve these products often leading live service specialists. Through the use of cutting edge technology, ensure services are designed and deployed to be best in class. Working closely with product delivery teams, influencing their approach and design by deploying, administering, supervising and improving their service. This is a 24/7 operation that requires the senior specialist to lead and resolve any service incidents that may arise.
The Specialist role in collaboration with security & architecture professionals build guidance for the specialist teams to build and run infrastructure, mature operational processes, gain efficiencies and quality with ‘infrastructure automation’, improving development & operational capabilities (including: disaster recovery, high system availability, on-demand scalable solutions, infrastructure monitoring, continuous deployment capabilities,
Why join?
People make Sage great. From our colleagues delivering ground-breaking solutions to the customers who use them: people have helped us grow for more than thirty years, and people are driving our future as a great SaaS company. We’re writing our next chapter. Be part of it!
Experience has taught us that when our customers thrive, we thrive. As a team, we always start with what customers need. Through the good… and more challenging times. Innovating at pace so customers can manage their finances, operations and people. Every one of us shapes our culture at Sage - doing what’s right and succeeding together, united by our commitment to each other. We encourage each other to grow in our roles, in our careers and as individuals.
In addition, we offer competitive salary and bonus potential combined with benefits package. The benefits include pension scheme, cycle to work scheme, annual leave, volunteering days, learning days, career progression, flexible work, inclusiveness and more! etc.).
Key responsibilities
- Own the Sage business during high pressure incident scenarios, balancing technical resolution and partner communication.
- Improve the out of hours customer experience by leading the 24x7 on-call rota
- Use technology and knowledge to prioritize, design and implement solutions and services to simplify customer experience, mitigate risk, improve usability and to impact Sage’s goals. Set design standards that are implemented by architecture and security functions.
- Research and build knowledge of new & generally available services, new ways to use technologies and changing business processes to prioritize, gain efficiencies and improve customer experience
- Work with architecture & security to set technical standards & strategic direction
- Prioritize, create, maintain, administer and enhance infrastructure and infrastructure automation, supporting secure and scalable environments to satisfy both operational, governance, product and customer needs.
- Enable continuous deployment cycles and on-demand deployment processes.
- Monitor applications and systems, identifying issues proactively and mitigating them.
- Understand the service from a customer and commercial perspective building relationships with key partners on planned changes, incidents and service improvement plans, ensuring plans are aligned.
Tech stack and desired skills:
- AWS, Lambda Serverless.
- Cloud operations in Automation, SRE and Devops.
- Linux (101 or 201).
- Docker and/or Kubernetes, AWS ECS, AWS Fargate.
- Automation and Scripting: Bash and/or python or similar.
- Relational, key-value and in-memory databases: MySQL, DynamoDB, Redis, Redis Clusters or similar.
- Build/Release Tools: TeamCity, Codeship or similar.
- Node.js or any of the following Web Hosting Technologies: httpd, tomcat, Nginx.
- Exposure to Azure and interested in getting Azure cross trained.
